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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Production Control Manager

Date: Mar 22, 2020

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Position Title: Manager –Production Control Manager/ Spares Escalation Manager



Eligibility Criteria:

  • Years of Experience:           Minimum 12- 15 Years
  • Job Experience:   Minimum 4 - 6 years of supervisory experience in multinational high technology corporation in the areas related to Operations, Spares Order Management, Planning, Forecasting, Inventory Management & Customer Escalations handling in Service Operations preferred
  • Educational:                         Typically requires a minimum of 10 years of related experience with a Bachelor’ s degree in Engineering or MBA (Supply Chain/Operations)


Primary Responsibilities:


  • Central Point of Contact for Customers and Global Planning expedite requests and establish confirmed delivery commitments.
  • Schedules, coordinates and/or monitors Production/Manufacturing Production Orders through to deliveries to Spares Operations warehouses.
    • Schedules and/or interfaces with supply chain on material shortages, backlogs, and other potential schedule interruptions.
  • Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims.
  • High-level process knowledge on repair and refurbish parts replenishment
  • Analyzes reports and metrics for deviation from the plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement, process redesign & implement changes
  • Report & present weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics
  • Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts.
  • Recruit, assimilate, coach new customer service team members in accordance with LAM guidelines & policies


Mandatory Skills required to perform the job:

  • Expert in SAP, MS Office Skills (Excel, Word, PowerPoint, SharePoint)
    • Proficiency with transactional operations of MRP (SAP MM & PP preferred)
    • Strong knowledge MS office tools like Excel, Word, PowerPoint, Visio and MS Access
  • Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and ensure that escalated events are resolved as per the standard TAT.
  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
  • Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery and billing inquiries.
  • High energy, strong work ethic, adaptive, able to meet tight deadlines
  • Proven ability and skill set to analyze, document and improve business processes with sustained results
  • High level of customer interfacing skills, effective listener, professional and courteous
  • Excellent verbal and written communication skills, able to communicate cross-functionally
  • Strong interpersonal skills, with a desire to work as part of a team


Desirable Skill:

  • Prefer experience in aftermarket Spares Operations or Automotive or any service Industry
  • Proficiency in SAP PP, SD & MM
  • Expertise in supply chain/operations process & tools


Note: Candidates should be comfortable working in shifts based on business needs. Proposed shift timings are 6:00am to 3:00pm [S1] & 1:30pm to 10:30pm [S2]

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