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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Customer Service Manager, Sr. I

Date: Jan 14, 2018

Location: Bangalore, KA, IN, 560071

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Eligibility Criteria:

  • Years of Experience:            Minimum 8 - 12 years
  • Job Experience:                    Minimum 2 - 4 years of supervisory experience in multinational high

    technology corporation in Spares Order Management & customer service function

  • Educational:                          Bachelor degree in in Business Administration, Production or Industrial

      Engineering

     

    Primary Responsibilities:

  • Responsible for managing Spares Order Management function and drive interaction with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions
    • Providing timely transactional support of Customer POs and customer consignment orders
    • Supporting Customer-Owned-Material (COM) order types, partner with Repair Operations to finalize on supplier costs in order to receive customer approval, and partner with both Reverse Logistics and Repair Operations to ensure timely order fulfillment.
    • Order management support for all relevant spares order types that originate from regions during their off-business hours
  • Responsible for team deliverable for ensuring efficiency & effectives of the work with LAM standard of quality
  • Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement, process redesign & implement changes
  • Report & present weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics
  • Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts.  
  • Recruit, assimilate, coach new customer service team members in accordance with LAM guidelines & policies

     

    Mandatory Skills required to perform the job:

  • Proven experience in managing Spares Customer Service Order Management organization
  • Strong analytical, problem solving and system skills
  • Proficiency in SAP, MS Office Skills (Excel, Word, PowerPoint, SharePoint)
    • Proficiency with transactional operations of MRP (SAP preferred)
    • Strong knowledge MS office tools like Excel, Word, Power Point, Visio and MS Access
  • Proven ability and skill set to analyze, document and improve business processes with sustained results
  • A keen eye for detail and results driven approach, outstanding communication skills, Excellent organizational and leadership skills

     

    Desirable Skill:

  • Prefer experience in aftermarket Spares Operations or Automotive or e-commerce or Consulting practice
  • Exposure to new tools & technology in customer service/order management domain will be added advantage.

     

     

     

    Note: Candidates should be comfortable working in shift based on business needs. Proposed shift timings are 6:00am to 3:00pm & 1:30pm to 10:30pm

     


Job Segment: Service Manager, Engineer, ERP, Developer, Customer Service, Engineering, Technology

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