Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Customer Service Manager, Sr. II

Date: Jun 5, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

Primary Responsibilities:

  • Responsible for managing Spares Order Management function and drive interaction with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions
    • Providing timely transactional support of Customer POs and customer consignment orders
    • Supporting Customer-Owned-Material (COM) order types, partner with both Reverse Logistics and Repair Operations to ensure timely order fulfillment.
    • Order management support for all relevant spares order types that originate from regions during their off-business hours
    • Develops customer service department procedures
  • Responsible for team deliverable for ensuring efficiency & effectives of the work with LAM standard of quality
  • Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability, improvement, process redesign & implement changes
  • Report & present weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics
  • Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts.  
  • Recruit, assimilate, coach new customer service team members in accordance with LAM guidelines & policies
Minimum Qualification

Minimum 12 - 15 years, Minimum 5 - 8 years of supervisory experience in multinational high technology corporation in Spares Order Management & customer service function

Bachelor degree in in Business Administration, Production or Industrial Engineering

Mandatory Skills

  • Proven experience in managing Spares Customer Service Order Management organization
  • Proficiency in SAP SD, MS Office Skills (Excel, Word, PowerPoint, SharePoint)
  • Proven ability and skill set to analyze, document and improve business processes with sustained results
  • A keen eye for detail and results driven approach, outstanding communication skills, Excellent organizational and leadership skill. Regularly add valuable contribution to solutions and continuous improvement of the customer service process.
Preferred Qualification

Desirable Skill:

  • Prefer experience in aftermarket Spares Operations or Automotive or e-commerce or Consulting practice
  • Exposure to new tools & technology in customer service/order management domain will be added advantage.
More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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