Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Customer Service Representative, Sr. I

Date: Nov 24, 2020

Location: Bangalore, KA, IN, 560071

Req ID: 150321

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

Primary Responsibilities:

  • Interacts with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Follows up on urgent orders to ensure they have shipped.
  • Creating and maintaining of Sales Orders, Service Orders & Quotations. Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues.
  • Conducts audits of Global orders to ensure accuracy of processing
  • Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement
  • Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators), SLAs and Operational Metrics
  • Supports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement efforts
  • Support team members with process / tool related troubleshooting
  • Support management by scheduling and managing day to day floor activities
Minimum Qualification

Eligibility Criteria:

  • Years of Experience:            6 - 8 years’ experience
  • Job Experience:                  Experience working in a multinational high technology corporation,

 manufacturing firm, in customer service, order processing & order

 fulfilment functions

  • Educational:                          Degree in the field of Mechanical / Industrial & production Engineering /

 Master of Business Administration in SCM / Operations

More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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