Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Customer Service Representative, Sr. II

Date: Jun 13, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities
  • Interacts with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Follows up on urgent orders to ensure they have shipped.
  • Creating and maintaining of Sales Orders, Service Orders & Quotations. Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues.
  • Conducts audits of Global orders to ensure accuracy of processing
  • Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement
  • Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators), SLAs and Operational Metrics
Minimum Qualification

Years of Experience:            5- 8 years’ Experience working in a multinational high technology corporation, manufacturing firm, in customer service, order processing & order fulfilment functions

Educational:                          Degree in the field of Industrial & production Engineering / Master of Business Administration in SCM / Operations

  • Proficiency in SAP R/3 SD Module and Customer Order Processing in product based industries
  • Demonstration of superior customer service skills.
  • Ability to demonstrate Honesty and Integrity in previous business challenges
  • Run previously created SAP/SAP HANA reports and takes actions based on report results. Strong analytical, problem solving and system skills
  • Make recommendations to customers and makes judgment calls based on defined business processes and SAP prompts. 
More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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