Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Customer Service Representative 2

Date:  Nov 25, 2021

Bangalore, KA, IN, 560071

Req ID:  164508

Job Responsibilities

  • Follow & execute defined guidelines/checklist in managing Asia/EU returns & coordinate closely with regional SPOC’s and CSR’s to ensure part return within stipulated time.
  • Perform analysis related to Spares Returns Order Processing, Lam’s Reverse Logistics Management System in SAP (RAMS), Lam’s Quality Defect Reporting System (iQMS) and SAP Material Master
  • Analyze reports and metrics for deviation from plan, reconcile data variances and use that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement.  Works with Regional Users to understand gaps. Conducts root cause and corrective actions to drive closure to the gaps
  • Works with management & global stakeholders to address multiple aspect of returns process, including reverse logistics, repairs, customer issue’s, business plans and product availability.
  • Work closely with LAM Engineers, ensure return of warranty eligible parts after failure analysis.
  • Monitor logistics, flow of parts and POD, must take proactive action if delay or escalate.
  • Manage multiple RAM statuses and ensure closed loop transaction (RAM: Return Automation Management).
  • Interacts with customers and/or service representatives to handle a variety of post-sales repair/refurb/cleaning service functions
  • Ability to understand issue’s related to returns, RCA and provide solution in time bound manner.
  • Records and reports status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ability to interpret large data and suggest CIP’s.
  • Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics, provide RCA on misses.

Other Job Responsibilities

Minimum Qualifications

Eligibility Criteria:

  • Years of Experience       :             Minimum 2 to 6 years
  • Job Experience                :             Minimum 2 years of working experience in multinational high

technology corporation, in purchasing or repair operations

  • Educational                      :             Typically requires a minimum of bachelor’s degree in

                                                          Engineering or MBA


Preferred Qualifications

  • Proven experience in managing processes in the any of areas related to reverse value chain, logistics and customer service with natural flair for problem-solving, related to process and SAP etc.
  • Demonstrated ownership with regards to KPI’s for his/her respective function, including RCCA for misses.
  • Proficiency in SAP MM/SD, MS Office Skills (Excel, Word, PowerPoint, MS access, Visio, SharePoint, Project)
  • High level of stakeholder’s interfacing skills across regions, effective listener, professional and courteous, need to be able to escalate effectively when required
  • Strong Problem Solving and Decision-Making skills & Ability to work independently and meet aggressive timelines

Desirable Skill:

  • Certification in supply chain, project management.
  • Prior work experience in reverse value chain.
  • Exposure to new tools & technology in reverse logistics/asset recovery domain will be added advantage
  • Exposure to SQL, Power BI and Power Apps

Our Commitment


We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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