Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Customer Service Representative 2

Date:  Nov 25, 2021

Bangalore, KA, IN, 560071

Req ID:  164540

Job Responsibilities

  • Coordinate Reverse Logistics activities with Customer Service Ops, Fields Service Ops, Regional Logistics Team planning in a cost effective and timely manner 
  • Process SAP transactions to correct Serialization issues with Return Orders in SAP
  • Responsible for SAP Serialization business system data input and integrity  
  • Monitor the error rates and put together pareto charts on error codes to drive process improvement  
  • Interacts closely with Customer Service Reps, Field Service Engineers and Regional Logistics Teams to resolve issues and to provide training  
  • Work with management to address & work to reduce serialization error rates monthly
  • Work with Business System Analysts on required SAP changes and/or testing
  • Work with Serialization Project Team to provide error rate date, business process improvement ideas and help with rollout of new changes
  • Analyze reports and metrics for deviation from plan, reconcile data variances and use that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement.
  • Drive part return programs by work closely with multiple global stakeholders.
  • Ability to understand issue’s related to returns, RCA and provide solution in time bound manner.

Other Job Responsibilities

Minimum Qualifications

Eligibility Criteria:

  • Years of Experience       :             Minimum 2 to 8 years
  • Job Experience                :             Minimum 2 years of working experience in multinational high

technology corporation, in purchasing or repair operations

  • Educational                      :             Typically requires a minimum of bachelor’s degree in

                                                          Engineering or MBA

Preferred Qualifications

Mandatory Skills required to perform the job:

  • Project and program management experience with proven credentials in managing processes in the any of areas related to reverse value chain or logistics with natural flair for problem-solving, related to process and SAP etc.
  • Demonstrated ownership with regards to KPI’s for his/her respective function, including RCCA for misses.
  • Proficiency in SAP MM/SD, MS Office Skills (Excel, Word, PowerPoint, MS access, Visio, SharePoint, Project)
  • High level of stakeholder’s interfacing skills across regions, effective listener, professional and courteous, need to be able to escalate effectively when required
  • Strong Problem Solving and Decision-Making skills & Ability to work independently and meet aggressive timelines


Desirable Skill:

  • Certification in supply chain, project management, Six Sigma certification, 8D training, APICS
  • Prior work experience in reverse value chain.
  • Exposure to new tools & technology in reverse logistics/asset recovery domain will be added advantage
  • Exposure to SQL, Power BI and Power Apps
  • Experience in Serialization Management/projects in ERP System.

Our Commitment


We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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