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Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Customer Service Support, II

Date: Nov 10, 2017

Location: Bangalore, KA, IN, 560071

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Eligibility Criteria

 

  • Years of Experience:           2 - 4 years’ experience
  • Job Experience:                  Experience in a customer sales order processing, execution, fulfillment in

    multinational technology corporation

  • Educational:                                     Bachelor’s degree in commerce, science, business management

     

    Primary Responsibilities:

     

  • Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
  • Generate RAM for material return from global warehouses/customers
  • Places orders, provides information on part pricing and availability, order status, and delivery information
  • Communicates responses back to internal & external customers using communication tools like Apropos etc
  • Perform transactional activities in ESKER & WINSHUTTLE tool
  • Follows up on urgent orders to ensure they have shipped.
  • Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics

     

    Mandatory Skills required to perform the job:

  • Strong knowledge in SAP R/3 SD Module or Other ERP's, Customer Service Order Processing & Order Management processes
  • Excellent verbal and written communication skills, able to communicate cross-functionally
  • Good analytical, problem solving and system skills
  • Basic knowledge of SCM/Spares business
  • Knowledge of MS Excel

     

    Desirable Skill:

  • Reading & Writing skills in languages like Mandarin/Korean/Japanese
  • Experience in aftermarket Spares Operations or Automotive
  • Understanding of reverse value chain/repair operations

     

     

     

    Note: Candidates are expected to work in shift. Proposed shift timings are 6:30 am to 3:30 pm & 1:30 pm to 10:30 pm


Job Segment: ERP, SAP, Customer Service, Technology

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