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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Software Engineer II -SPA

Date: Jan 9, 2018

Location: Bangalore, KA, IN, 560071

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Job Title:

Software Engineer, SPA

Department/Group:

Software Product Applications

Job Description

Role and Responsibilities

  • The role of SPA engineer is to provide technical operational support for Lam' customers
  • Field engineers report the customer issue/query to SPA engineers. The engineer would require to answer customer calls and respond to customer emails, implement remote diagnostics to fix problems relating to tool operation, software installation / upgradation and factory automation
  • Issue resolution comprises provision of quick fixes, performing in-depth analysis of software log files, understanding system configuration and process for root cause analysis
  • Engineer is then engaged with cross functional teams to ensure that customer issue/request is closed effectively
  • The responsibilities also include documentation reviews, creation and broadcast of technical publications/bulletins, reviewing license requests, software delivery for user groups and creating internal applications/scripts
  • The Key objective would be to drive customer escalations/requests with highest degree of commitment towards effective closure

 

Mandatory skills

  • Ability to diagnose and address SW application issues
  • Prior experience (6-24 months) in troubleshooting SW applications in a product environment
  • Complex problem solving
  • Excellent written/verbal communication skills
  • Working knowledge of Computer Architecture and Operating systems

 

Qualifications and Education Requirements

B.E/B.Tech on Computer Science| Information Science | Information Technology | Software Engineering |Electronics | Electronics and communication

 

Desired skills

  • Knowledge of Unix | QNX RTOS
  • Knowledge of C & C++

 

Additional Notes

  • This role requires to work in Shifts on a rotational basis
  • 6.00 – 15.00, 9.00 – 18.00, 12.30 – 21.30 – No Night Shifts.
  • Provide On-call support on weekends

 


Job Segment: Electronics Engineer, Developer, Engineer, Software Engineer, Computer Science, Engineering, Technology

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