Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Software Technical Lead Engineer, Sr.- SKAS

Date: Sep 9, 2019

Apply now

Apply for Job

Role and Responsibilities

  • Hands on involvement in troubleshooting critical customer escalations. Involves problem solving, reproducing the issue on a simulator and debugging through code to identify the root cause
  • Identify corrective and preventive actions for effective closure of the escalation
  • Responsible for evaluating, reviewing and prioritizing the escalations in the group based on the impact
  • Ensuring that the policies and procedures pertaining to escalation process are followed
  • Testing software patches with bug fixes for critical customer escalations
  • Collaborate with cross functional teams to ensure fast solutions delivered to the customer
  • Mentor and coach team members to successfully handle customer escalations
  • Self-learner, to familiarize with the current products, SW architecture and stay on top of the new projects/changes that are implemented.
  • Train team and global support teams on SW troubleshooting
  • Identify documentation needs (Technical/Non-Technical), document and release contents accordingly
  • Identify potential areas to improve customer experience and satisfaction
  • Maintain & monitor SLAs, providing weekly updates to management

 

Mandatory skills

  • Working experience in Object oriented programming
  • Strong analytical, problem solving and troubleshooting skills
  • Excellent written/verbal communication skills
  • Working knowledge of Computer Architecture and Operating systems

 

ELIGIBILITY CRITERIA

  • Bachelor’s degree or Master’s degree in engineering preferably Computer Sc / Electronics / Information Technology
  • Years of Experience – 7 to 10 years

Desired skills

  • Experience in working with real-time control system
  • Experience in the semiconductor equipment manufacturing industry
  • Previous experience in leading a team

 

Additional Notes

  • This role requires to work in Shifts on a rotational basis
  • 6.00 – 15.00, 9.00 – 18.00, 12.30 – 21.30 – No Night Shifts.
  • Provide On-call support on weekends
Apply now

Apply for Job