Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Software Technical Lead Engineer- SKAS

Date: Apr 3, 2021

Location: Bangalore, KA, IN, 560071

Req ID: 154616

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Job Responsibilities

 

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Other Job Responsibilities

  • Single point of Contact for Customer requests (Escalations, New requirements, SW Upgrade requests). Interface between local field support team and SW engineering organization
  • Guide & help local team to resolve issues effectively, requires reviewing/understanding the problem statement, analyzing logs, providing technical inputs for troubleshooting the problem
  • Escalate and coordinate with development, support & quality assurance teams to ensure effective closure of customer requests
  • Evaluate and understand customer requests, to effectively communicate priority of the request to the SW engineering organization
  • Ensure that the policies and procedures pertaining to escalation and upgrade process are followed
  • Collaborate with cross functional teams to ensure fast solutions delivered to the customer
  • Mentor and coach team members to successfully handle customer escalations
  • Self-learner, to familiarize with the current products, SW architecture and stay on top of the new projects/changes that are implemented.
  • Identify documentation needs (Technical/Non-Technical), document and release contents accordingly
  • Attend customer meetings, evaluate metrics to Identify potential areas to improve customer experience and satisfaction
  • Maintain & monitor customer requests, generate reports and provide weekly updates to management

Minimum Qualifications

  • Bachelor’s degree or Master’s degree in engineering preferably Computer Sc / Electronics / Information Technology
  • Years of Experience – 7 to 10 years
  • Prior experience in Semiconductor equipment manufacturing company/ customer technical escalation management in a product environment
  • Cross functional interaction with teams outside India
  • Strong analytical, problem solving and troubleshooting skills
  • Excellent written/verbal communication skills
  • Presentation skills

Preferred Qualifications

  • Experience in working with real-time control system
  • Experience in supporting Lam Tools at a customer Fab (HW/SW)

Our Commitment

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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