Sr. IT Engineer

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Job Responsibilities

Roles & Responsibilities: 
1. Office & Business Units Deskside IT Support:
- Provide on-site and remote technical support to end-users in office and business unit environments. 
- Troubleshoot hardware and software issues, ensuring swift resolution and minimal disruption. 
- Set up and configure workstations, laptops, printers, and mobile devices.
- Collaborate with Helpdesk teams to prioritize and resolve IT service requests efficiently. 
- Maintain an inventory of IT assets and track hardware and software licenses. 
2. Operation Technology:
- Oversee the operation technology, manufacturing systems, and logistics system, ensuring they operate smoothly and efficiently. 
- Collaborate with production teams to address IT-related issues impacting manufacturing processes. 
- Collaborate with logistics teams to address IT-related issues impacting logistics and warehouse processes. 
- Implement and maintain IT solutions that enhance manufacturing and warehouse efficiency and quality control. 
- Ensure the security and reliability of manufacturing and logistics systems, including backups and disaster recovery plans. 
3. Campus & IT Infrastructure:
- Manage the campus IT infrastructure, including SDWAN Firewall, LAN, WAN, routers, switches, and network security devices. 
- Monitor and maintain server rooms, data centers, and related infrastructure, WSSD, Hyper-V and Linux 
- Collaborate with vendors and service providers to ensure optimal network performance. 
- Implement and maintain security protocols to protect Lam's data and systems. 
4. Conference & Audio Visual:
- Maintain and support conference rooms and audio-visual equipment. 
- Set up and configure audio-visual equipment for meetings, presentations, and events. 
- Troubleshoot audio-visual issues and provide technical assistance during critical meetings. 
- Coordinate with vendors for equipment maintenance and repairs. 
5. VIP Users Support:
- Offer specialized support to VIP users, including executives and key stakeholders. 
- Prioritize and respond promptly to VIP service requests, ensuring a high level of satisfaction. 
- Configure and customize IT solutions to meet VIP users' specific requirements. 
- Maintain confidentiality and professionalism while working closely with VIPs. 

Other Job Responsibilities

- This position may require occasional travel between business units or off-site locations. 
- Availability for on-call support or after-hours work may be necessary to address critical IT issues or VIP user requests 
 

Minimum Qualifications

- Bachelor’s degree in business, Information Technology or related field (or equivalent work experience)
- Ability to utilize problem management database and systems to track and report on customer calls and requests
- Strong logical and analytical skills
- Strong verbal and written communication skills
- Ability to demonstrate baseline security skills
- Ability to troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
- Ability to find root causes of problems and quickly determine efficient solutions
- Expertise in device discovery and management solutions e.g. SCCM, InTune, Active Directory
- Experience in device security solutions
- Proficiency with relevant business systems, operating systems and Office 365 environment
- Good troubleshooting understanding of networking concepts (e.g. Systems, Protocols, Directory Services)

Preferred Qualifications

- Python/PowerShell Scripting Experience
- Application Development experience
- DevOps knowledge/experience
- CompTia A+
- CompTia N+
- MCSA: Windows 10

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.