Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

UC Engineer

Date: Jun 30, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine building a new manufacturing site in Malaysia from the ground up and working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

This individual will be the focal person for unified communication (UC) operations at the Malaysia manufacturing site. Partnering with the global UC support team, he/she will be heavily involved with the identifying, prioritizing, and resolving critical Skype, Teams, and TelePresence related issues that impact business operations. In addition, he/she will proactively seek to communicate solutions to UC related issues and preferred emerging technologies that can be used to improve the overall health of the company UC infrastructure. As part of the global UC operations team, this person will also be responsible for overseeing the tier 1 support team to ensure successful 24x7 global service delivery.  

  • Work with outsourcing provider’s technical team to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements
  • Manage basic and expedited support to resolve all UC related issues
  • Troubleshoot and resolve all expedited issues impacting the customers’ and businesses challenges and needs
  • Proactively communicate the status, plan of action(s), and resolution(s) of issues
  • Monitor and report the performance of UC services against KPIs and take preemptive measures to minimize interruptions
  • Identify opportunities and recommend solutions for improving the overall UC infrastructure health by assessing overall effectiveness and efficiency
  • Evaluate new technologies and platforms to determine whether their applicability aligns with the businesses needs
Minimum Qualification
  • Able to identify, prioritize, and solve complex UC infrastructure related problems
  • Able to work in a fast paced complex and dynamic environment
  • Poise under pressure and comfort with ambiguity
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Work with key business users to understand the business requirements and potential collaboration solutions within the current architecture.
  • Create and maintain detailed systems documentation and post to shares for team information sharing
  • In-depth knowledge and experience in the following areas:
  • Windows systems administration, including server builds, applying security standard methodologies, and the planning and large-scale deployment of hardware and applications.
  • Video and voice conferencing infrastructure experience handling and deploying solutions such as Microsoft Skype for Business, Cisco solutions (Unified Call Manager, VCS Control, VCS Express, TMS, TPS, and TCS).
  • Deploying and supporting web conferencing and messaging solutions (Skype for Business, Microsoft Teams, etc.).
  • Cisco video conferencing codecs or similar full-room visual communication technology and related hardware.
  • Experience deploying and supporting video streaming infrastructure (VBrick, Ravnur, MS Stream, LiveStream or similar) required
Preferred Qualification
  • BS in Engineering, Computer Science, or related field, with 5+ years of work experience
    Microsoft Office 365 administration experience desired.
More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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