Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Customer Service Support Representative

Date: Jul 21, 2021

Location: Chandler, AZ, US, 85226

Req ID: 159657

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Job Responsibilities

  • Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updates databases with status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensure service information accessible by sorting and filing documents/forms. 
  • Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Other Job Responsibilities

  • Support customer orders, EDI/web POs/SIRFIS updates, upgrades, customer owned material repair, including returns/RMA
  • Primarily supporting the machine down and non-machine down queue from 8 am – 5 pm PST
  • Point of contact for Oregon, Arizona and New Mexico
  • Order management/backlog (Excel experience)
  • RCCA root cause corrective action investigations write up

 

 

Minimum Qualifications

  • 1-2 years minimum experience with SAP order entry or similar ERP system
  • Experience with MS Teams or similar application (Zoom)
  • Willing to work on holidays

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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