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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

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IBase Performance Prog. Mgr

Date: Feb 22, 2018

Location: Dalian, CN

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Job title:IBase Performance Prog. Mgr

Develop Account Installed Base Differentiation Objectives
o Collect data and account specific information pertinent to IB differentiation
o Align with CSOM and RPM objectives

Primary owner of internal IB resolution, e.g. prioritization, escalation resolution, etc.
Drive Account IB performance and CSSP execution
o Drive and insure continued CX L3 alignment with Customer and CSOD/Account Team
o Ensure that account team allocate appropriate resource and give right priorities to the IB activities
o Develop plans in collaboration with account team for objective achievement
o Track progress of accomplishments
o Develop mitigation and/or recovery plan when needed

Primary Owner of sharing the learning and achievement of the accounts to the region making sure that customer confidentiality is always guaranteed
Make sure that supporting documentation of activity is prepared on time, shared with customer and archived correctly

Own account I&W objectives
o Ensure that actions are taken to achieve objective of cycle time improvement and I&W compliance
o Ensure corrective actions are in place when goals are not reached

Periodically review with account representatives the achievement and based on result adopt plan or corrective action to improve performances.
Compile and review at minimum monthly CX L3 for account/fab performances.

Work with Account Supervisor/mgr
Join customer meetings based on spec
ific request
Participate to fab or account review

Accountable to Account Team Site Service Director and Region IB Performance Director for Account IB Performance





Job Segment: Engineer, Performance Management, Engineering, Human Resources

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