Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

IR Field Service Manager

Date: May 5, 2021

Location: Dublin, IE, 17

Req ID: 145505

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Position Summary

In this role, you will provide analyze customer problems and generate actions plans; communicates with field organizations and sales to support customer requirement and evaluate performance. Plans, organizes, controls and monitors all necessary service operations to support the activities by managing the engineering team and setting priorities/goals for engineers. Responsible for administrative and reporting functions for direct reports. Manage engineers to provide direct guidance and training for customer personnel to establish operations, maintenance and inspection procedures, and techniques. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives.

Other Job Responsibilities

  • Assumes accountability for continuous customer satisfaction with services received. Professionally represent the company to the customer; develop and maintains good customer relations and participate in meetings on related field service issues.
  • Contributes to developing the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs; responsible for information flow on all relevant issues and results.
  • Lead the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and supports the professional development and training of direct reports.
  • Contributes to spares supply and inventory control in analyzing spares and inventory reports due to targets to improve supply and costs; approves spares orders.
  • Manage projects to include budget and timelines for the installation of capital equipment at customer site.
  • Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
  • Frequently interacts with functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
  • Leads the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and culture and supports the professional development and training of individuals and team in total.
  • Control and manage the scheduling of organization shift coverage and PTO.
  • May perform other related duties as assigned or requested

Minimum Qualification

  • University degree, preferably in Engineering. 
  • 4-6 years applicable experience in Customer Service management in the Semiconductor Industry or similar technical industry

Preferred Qualification

  • Capable of structured problem solving (preferably using 8D methodology)
  • Excellent written/verbal communication
  • Strong presentation skills and PS&DM skills
  • Teamwork
  • Fluent in English
  • Ability to establish successful relationships in a multicultural environment with external and internal customers
  • Internal and external service orientation required
  • Basic Finance understanding
  • Must have the ability to travel internationally

More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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