IT Engineer 3

The Group You’ll Be A Part Of

The Impact You’ll Make

Join Lam as an IT Engineer, where you'll be at the forefront of designing, analyzing, and implementing applications and systems that form the foundation of our infrastructure. As a crucial member of our IT team, you'll contribute your technical assistance and guidance to projects for various systems and infrastructures. Acting as a technical liaison, you'll address complex business problems with automated systems solutions. Your expertise will be instrumental in driving Lam's commitment to innovation and efficiency.

What You’ll Do

PRIMARY FUNCTIONS

*Technical Support for End Users: Capable of providing comprehensive technical support to end users, addressing a wide range of issues such as performing system updates, application installations and uninstallations, and troubleshooting various technical problems.

*Proficiency with Microsoft Office Suite and SAP CRM: Experienced in working with Microsoft Word, Excel, PowerPoint, and SAP CRM, ensuring seamless operation and support for these applications.

*Ticketing System Management: Skilled in using ticketing systems to track updates on progress, manage incidents, and operate within given Service Level Agreements (SLAs).

*Microsoft Intune and Onboarding Solutions: Proficient in using Microsoft Intune for onboarding assets and knowledgeable about other onboarding solutions to ensure smooth integration and management of IT assets.

*Network Support and Documentation: Able to provide local hands-on support for tasks such as patching network cables and updating documentation to maintain accurate records of IT infrastructure.

*Network and Firewall Infrastructure: Knowledgeable about network and firewall infrastructure, with experience working with Cisco, Palo Alto, or similar technologies to ensure secure and efficient network operations.

*Collaboration with Global Teams: Experienced in working with global teams and cross-functional departments, demonstrating the ability to take ownership of local issues and drive them towards resolution and mitigation.

*Active Directory Management: Proficient in working with Active Directory, performing tasks such as group membership management and user account management to maintain a secure and organized directory structure.

*VMware Experience: Proficient in working with VMware, including onboarding and managing virtual machines (VMs) to ensure efficient and effective virtualization solutions.

The candidate should exhibit strong problem-solving skills, effective communication abilities, and a proactive approach to managing and resolving IT-related issues.

Who We’re Looking For

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Preferred Qualifications

• Minimum education

University degree in computer science or a related field, excellent English language skills.

• Minimum experience

Generally, requires a minimum of 3 years of experience supporting desktops/laptops and servers in a Microsoft operating system

• Required skills and evaluation criteria for the position

Good written and verbal communication skills

Fluent English + other language desirable

Rigor and discretion

Broad notion of service

Autonomous and able to effectively manage his/her own workload

Taking autonomy

IT management systems developed for the company (Intune, SCCM, AD, Service Now,..) and O365, SAP CRM, and other

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.