Business Operations Analyst

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.  

The Impact You’ll Make

As part of the Business Operations team, you will help CSBG deliver predictable operational and financial results, ensure that business processes and accountability systems are effective and efficient in support of our business objectives. As the lead supporting the Service product line, you'll have an opportunity to directly contribute to the success of one of CSBG fastest growing product line.

What You’ll Do

• Lead the operational and financial execution of the CSBG Service product line, ensuring its success and growth
• Partner with Business Development, Regional Account Teams, and Global Operations teams to drive revenue and margin objectives for all Service business segments
• In collaboration with CSBG Finance, drive all aspects of the financial planning process for the Service Product Line, including development of the forecast, validation of the business assumptions and presentation of the recommendations to the Service Product Line GM
• Work with key stakeholders to ensure the successful execution of all key accountability reviews as part of the Lam management system
• Optimize major business processes to support the operational and financial objectives of the Service product line, identifying and addressing process gaps
• Ensure business compliance with internal and external regulatory requirements, including booking, backlog, and responses to customer audits when required
• Represent the needs and interests of the CSBG Service Product Line within Lam
• Collaborate effectively across the Lam organizational matrix to achieve the committed business objectives of the Service Product Line

Who We’re Looking For

• Master’s degree in business administration, Finance or related engineering fields
• 5-8 years of experience in relevant roles in mid-large size companies
• Strong business and analytical skills and effective understanding of financial and operational processes and systems.
• Experienced in developing business processes and systems to track, manage, report financial and operational KPIs for a global organization
• Ability to collaborate, influence, communicate effectively and build relationships across a complex matrixed organization
• Capable of setting vision and influencing other stakeholder groups to architect and implement recommended changes

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

#LI-LE1