Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Customer Engineering and Support

Date: Oct 13, 2020

Apply now

Apply for Job

About Lam….


Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.


Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

Essential Function: Customer Support Engineer
Provide on-site leadership, support and integration for Silfex regarding equipment and spares demand, product group and CSBG engineering projects, RPM new part requirements, productivity escalations and supply chain support.  Provide active partnership and support to the Supplier Material and Technology group. Work directly with Fremont and Silfex based materials planning group on parts forecast changes. Provide critical input to the Silfex leadership team to shape business and operational capability and direction.

  • Works with key Lam stakeholders to understand and define short, medium and long term Lam equipment and spares order book and forecast requirements and works with Silfex team to translate that into meaningful forecasts used for business and operations planning
  • Supports all communication with key Lam stakeholders regarding Silfex product and process improvement projects to target cost reduction and/or new product features
  • Ensure early involvement by Silfex in highly technical and/or complex new product design using the Silfex’s expertise to optimize quality, manufacturability, and cost
  • Actively work with Product Engineering and CSBG groups to understand and anticipate RPM requirements. Help the Silfex RPM team clarify questions or issues and align product build priorities.
  • Ensure early involvement by Silfex in highly technical and/or complex new product design using the Silfex’s expertise to optimize quality, manufacturability and cost.
  • Provides on-site leadership for Silfex demand forecast, Supplier Action Team (SAT), Cross Functional Team (CFT), and Design Review (DR) meetings. 
  • Works in advance of the meetings to socialize hot(critical) issues to provide input and advice to the Silfex team regarding hot(critical) issues and preparation. 
  • Publishes and updates action items resulting from these meetings.



Other Job Responsibilities

Supplier Materials and Technology responsibilities:

Support the technical liaison between Fremont and Eaton for:

  • New products / process
  • Material qualification and POR change
  • Assess Silfex Design Review (DR) readiness
  • Own and execute escalation related processes and actions for Silfex products as defined in Supply Materials and Technology procedures and business processes.  
  • Provide on-site leadership of root cause and corrective action activity required for Silfex related escalations and excursions.  Work with Lam and Silfex teams to drive these issues to completion
  • Provide support to Supplier Materials and Technology for PR closure and POR audits.
  • Supports assigned Silfex product and process improvement projects to target cost reduction and/or new product features
  • Build and sustain an active network of key stakeholders in the product groups, CSBG, Pilot Manufacturing group, Supply Materials and Technology, Global Supply Management and other key groups to understand and define key needs in order to advise the Silfex leadership team.

. Travel to Silfex to work onsite with across all functions to stay current with and provide input on business and operational capability, direction and status
. Requires 10-20% travel.

Minimum Qualification
  • May be required to work nights, weekends, and/or holidays
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • BS in engineering, MBA desirable, excellent program management, presentation and technical skills.
  • 5 + years applicable experience.
  • Familiarity with semiconductor or high-technology supply management practices, standards and organizations. Ability to read blueprints and GD&T
  • Experience in machining highly desired.
  • Proven ability to gain partnerships and excel on a cross-functional team with sales, engineering, manufacturing, supply chain, quality and reliability engineers as well as procurement, finance, and product support.
  • Proficient with Microsoft Office Suite, specifically Outlook, PowerPoint, Word, Excel
  • Experience with ERP software and SAP highly desirable
  • SharePoint proficiency
  • Proven experience with formalized problem solving techniques
  • Must be able to work effectively individually and in a team environment to drive success
  • Must be able to pay close attention to details
  • Must be able to perform successfully under minimum supervision
  • Equipment Operated:
  • Standard office equipment
Physical Demands
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • While performing the duties of this job the employee is regularly required to stand and use hands to finger, handle, or feel. 
  • The employee is frequently required to reach with hands and arms. 
  • The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl and; talk or hear.
  • The employee is occasionally required to lift up to 50 pounds.




  • The employee regularly is required to lift up to 10 pounds.  The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
  • While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. 
  • The employee is occasionally exposed to wet and/or humid conditions.  The noise level in the environment is moderate


More About Us ….


Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Apply now

Apply for Job