Job Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• May be involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

Other Job Responsibilities

Hardware Support:

• Can take place at the factory or in the field

• Can include travel with short notice (24 hour turnaround) ~25% Travel worldwide is a requirement of this position

• Includes working in customer wafer fabrication sites / environments as required to fulfil the support function

• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups

• Creates and updates documentation for field service engineers and customers

• Support reported product issues by the field service engineers via problem reports

• Participates and leads as required knowledge management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations, and improve cycle time closure

• Provides support to customer/users where the product is highly technical or sophisticated in nature

• Responsible for customer betas including installation, qualification, milestones, technical requirements, training, and certification of local teams / customers

• Provides support to engineering and service products both at the factory and in the field

• Able to represent Lam by creating material and expertly presenting technical findings to the customers

Minimum Qualifications

10 years of related experience with a Bachelor’s degree; or equivalent experience

8 years of related experience with a Master’s degree; or equivalent experience

5 years of related experience with a PhD degree; or equivalent experience

Basic Physical Requirements:

• Need to be able to lift and manipulate weights as outlined in EHS 41109
• Need to be able to work in confined spaces
• Need to be able to wear and function in full PPE. (Including respiratory equipment)
• Need to be able to work with chemicals
• Need to be able to work 8-12 hour shifts. (Often in cleanroom environments)
• Need to be able to complete facilities and equipment connections which will require climbing and bending

Preferred Qualifications

Competencies

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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