Global Product Support Engineer

Job Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Other Job Responsibilities

• Support and take the ownership of field escalation related to the productivity on deep trench Silcon etch application tool sets
• Provide technical guidance to Regional Product Support engineers and  train Field Service Engineers on-site on first in fab product line
• Review and release documentation of upgrade, productivity improvement, and product specification
• Analyze field data, drive the solution path with corrective actions, part's quality failure analysis
• Coordinate project, process development, improved productivity, and resolve chamber match issues
• Requires on-site support for critical project, escalation, attend customer forum and first in fab installation
• Requires minimum 25% travel to domestic and international locations
• Presentation in escalation meetings and other Cross Functional Team (CFT) meetings
• Drive escalation meetings with account team and customers
• Provide new design improvement on products

Minimum Qualifications

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a Ph.D with 5 years' experience; or equivalent experience.
• Working experience on customer management, good communication skill, good presentation skill
• Minimum 8 years of semiconductor experience

Preferred Qualifications

• Knowledge of Lam Etch products on 2300 system or general Dry Etch
• Working experience on customer management, good communication skill, good presentation skill
• Understanding of semiconductor manufacturing process
• Strong documentation and data analytic, basic knowledge of software  

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

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