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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Global Product Support Engineer Staff

Date: May 17, 2017

Location: Fremont, CA, US, 94538

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Global Product Support Engineer 5

 

Provides Hardware technical support to field engineers, technicians, customers and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.  

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

  • Hardware Support:
    • Can take place at the factory or in the field depending on the need.
    • Can include travel at short notice (24 hours).
    • Includes working in customer wafer fabrication sites / environments as required to fulfil the support function.
  • Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups.  
  • Creates and updates documentation for field service engineers and customers.
  • Support reported product issues by the field service engineers via problem reports
  • Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer.
  • Provides support to engineering and service products both at the factory and in the field.
  • Able to represent Lam by creating material and expertly presenting technical findings to the customer.
  • ~25% Travel worldwide is a requirement of this position.
  • Minimum of 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years’ experience; or equivalent experience.

 

Basic Physical Requirements:

  • Need to be able to lift and manipulate weights as outlined in EHS 41109.
  • Need to be able to work in confined spaces.
  • Need to be able to wear and function in full PPE. (Including respiratory equipment)
  • Need to be able to work with chemicals.
  • Need to be able to work 8-12 hour shifts. (Often in cleanroom environments)
  • Need to be able to complete facilities and equipment connections which will require climbing and bending.  


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