Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Global Product Support Engineer Staff

Date: Jul 16, 2021

Location: Fremont, CA, US, 94538

Req ID: 160556

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Job Responsibilities

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature

Other Job Responsibilities

  • Work closely with a highly cross-functional team of development engineers to implement solutions to customer issues on a leading-edge big data platform
  • Perform user acceptance testing before deploying solutions to the field. Develop and implement procedures for configuration and testing of systems
  • Create documentation highlighting root cause corrective actions and ensure the developed solutions are actionable by our field service engineers
  • Ability to travel to customer sites if the issue cannot be resolved remotely

Minimum Qualifications

  • MS/BS degree in a computer science field or related discipline
  • Passionate about solving problems involving complex interrelated software systems
  • 6+ years’ experience in software development and troubleshooting
  • Sound programming background in one or more language (shell scripting, Java, Scala, SQL, Python, R)
  • Experience with Microsoft Windows Server
  • Experience with Linux
  • Experience with VMware
  • Familiarity with Hadoop internals
  • Experience with messaging & complex event processing systems such as NiFi, Kafka
  • Good understanding of file formats including JSON and others
  • Excellent communication skills and the ability to clearly articulate and share findings with the team

Preferred Qualifications

  • 3+ years’ experience in Hadoop, Hive, Spark, Kafka, SOLR
  • Prior Lam product support experience
  • Experience with Jira/Confluence
  • Experience with databases like Oracle
  • Experience (or at least familiarity) with ERDs and relational database schemas
  • Experience with semiconductor capital equipment systems, SECS/GEM, factory automation, and data storage
  • Hands-On experience with IP networking and networking devices (Switches, Routers, Firewalls, etc.)

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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