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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Product Support/Content Engineer

Date: Mar 7, 2018

Location: Fremont, CA, US, 94538

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Lam Research is looking for a Product Support Engineer that can help grow out their Mobile Installation and Troubleshooting team. You will be a part of team that is rapidly growing, and has a high-profile presence within the organization. You will be able to contribute and make a difference in how this platform and associated content is created, designed and delivered to our valued customers. You'll be responsible for producing, implementing and maintaining solutions as well as participating in troubleshooting and issue resolution working with field support teams. As an engineer, you will be in one of the fastest-growing businesses at Lam Research our products are scaling rapidly, and this is the team with the most to gain.


Candidate Requirements include:

  • Experienced in writing procedures for equipment operation and\or maintenance
    • Experience in working with a document Content Management System a plus 
  • At least 3 to 5 years experience with semiconductor equipment (knowledge, operation, maintenance, and/or cleaning)
    • Knowledge of, or operating experience with, Lam etch chamber hardware a plus
  • Familiarity with common Best Known Methods for process chamber maintenance and cleaning a plus
  • Experience with Microsoft Office, highly proficient in excel 
  • Highly detail oriented and thorough work ethic
  • Basic project management abilities (developing schedule, coordinating actions, communicating deliverables, etc.)
  • Proficient with windows PCs and folder/file management
  • Experience with DITA XML a plus
  • Excellent communication skills and people skills
  • Education – BS in Engineering or equivalent 

Roles and Responsibilities:

  • Understanding of specialized maintenance  procedure structure and media formats, as well as overall customer package format
  • Familiarity with product tablet and software, including uploading of customer package(s) to a tablet
  • Ability to perform technical scoping of field change requests 
  • Documenting all aligned scoping information, project stages, as well as target and actual completion dates 
  • Ability to execute aligned scope of changes from field request 
  • Routing the revised customer package for review. Communicating and aligning with the reviewing engineer to perform any additional edits and finalize the revised customer package.
  • Publishing the finalized customer package and communicating with the field change requester to provide them the finalized package
  • Creating the summary document for the revised procedures and recording revision history
  • Administering content translation projects (will require implementation of Content Management System)

Lam Research benefits programs includes competitive pay, medical and dental insurance packages, and a host of supplemental benefits like educational assistance, adoption assistance, wellness programs, and charitable matching contributions.




Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Engineer, Developer, XML, Project Manager, Engineering, Technology, Research

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