Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Sr. Mgr, Global Product Support

Date: Nov 21, 2020

Location: Fremont, CA, US, 94538

Req ID: 148921

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Be Part of a New Technology...

 

Lam is developing a new dry resist technology that will help extend the resolution, productivity, and yield of EUV lithography. Lam’s dry resist solutions offer significant EUV sensitivity and resolution advantages, which in turn contributes to more economic costs for each EUV wafer pass. 


Dry photoresist is a revolutionary technique using dry technologies instead of the existing wet spin coating and development. The key advantages are stability, photosensitivity, environmental footprint, and cost. This evolving technology has demonstrated best-in-class resist performance at leading edge design rules and opens the door to a new world of innovations in EUV lithography patterning.


This significant opportunity for Lam means that we need to hire the best and the brightest talent to take this innovation to the next level.  We invite you to join us as we embark on this journey and set out to advance dry resist technology. Let’s continue to revolutionize technology, together.

Job Responsibilities

 

Oversees the support of customers encountering problems using the company's products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, or facsimile. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

 

  • Hire, train, mentor, and manage a team of GPS Engineers to support customer, lab, and pilot line activities
  • Coordinate with other groups and organizations for design, test, productivity, serviceability, and manufacturability to release reliable products to customers
  • Interface with account teams, field service engineers, field process engineers, and customers to establish requirements and assure proper resourcing for tool installs, upgrades, etc.  This will involve travel to customer sites sometimes with short notice.
  • Generate and release installation and maintenance procedures for new and existing hardware
  • Own customer escalations for hardware and productivity at customer sites and in the lab through closure (full RCCA) including hosting escalation meetings and leveraging business systems to prevent recurrence. 

 

This includes:

 

  • Assuring clear problem statements from the field
  • Classifying and prioritizing escalations
  • Alignment of resourcing across multiple departments
  • Assuring closure to meet commitments and prevent repeats
  • Lead and/or contribute to design reviews to resolve hardware escalations
Other Job Responsibilities

 

  • Possess deep expertise of hardware, systems, and software on Lam dry EUV photoresist process modules
  • World-class expertise in failure analysis, process development, application flows, particle/contamination, material issues, system interconnects, software and controls, and customer requirements
  • Excellent problem-solving skills using standard methods including RCCA, 5 Why’s, DOE, FMEA, PFMEA, and Lam’s Problem Solving and Decision Making Process (PS&DMP)
  • Experience in cross-functional project management
  • Experience in leading technical projects to completion on time
Minimum Qualification

 

  • BS degree in engineering/science with strong mechanical, electrical, and materials engineering skills
  • Over 12 years experience in the semiconductor equipment industry or equivalent
  • A passion for troubleshooting; strong analytical and problem-solving skills
  • Expertise in MS Office tools (PowerPoint, Excel, Word, Project) and statistical tools (JMP, Minitab etc.)
  • Mastery of quality, escalation, and engineering systems
  • Experience in cross-functional project management
  • Experience in leading technical projects to completion on time
  • Exceptional written and verbal communication skills especially with team members and customers who are located around the worldSG1
Preferred Qualification

 

  • MS or PhD degree in engineering/science discipline
  • Experience with Lam product lines (Etch, Deposition, Clean)
  • Experience working in customer fabs

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More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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