Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Sr. Mgr, Global Product Support

Date: Apr 16, 2021

Location: Fremont, CA, US, 94538

Req ID: 158179

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Job Responsibilities

  • Lead and manage a team in the CSBG SW & Advanced Services Global Product Support Group (GPS)
  • Resolve escalations related to the Advanced Services Products - Equipment Intelligence, data hub, etc.
  • Resolve chronic and systemic issues with the SW & Advanced Services Products
  • Provides service bulletins, 202 procedures, and documentation relating to SW & Advanced Services Products
  • Ensures the success of the system performance improvement programs, improve efficiency, prioritize content and improve onsite performance
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • Creates and provides the necessary training and certification to field personnel to enable support of the SW & Advanced Services Products
  • Ownership of Beta site, FIF Install/data collection/analysis, reporting, etc.
  • Provides troubleshooting guides and corrective actions to enable faster problem resolution and the prevention of repeat issues

Other Job Responsibilities

Minimum Qualifications

  • 10+ years of related experience with a Bachelor’s degree in Computer Science, Engineering, Physics (or related field); or 8+ years’ experience with a Master's degree; or 5+ years’ experience with a PhD.
  • Strong analytical, problem solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Excellent leadership skills

Preferred Qualifications

  • 10+ years of semiconductor experience on Etch or Deposition systems, experience in Etch or Deposition process, productivity, SW products, strong customer interface
  • Knowledge of Lam 2300 Etch products or Deposition Products
  • Experienced with customer management, excellent communication skills, and working in cross function groups

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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