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Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Dir, Operations

Date: Nov 19, 2018

Location: Hsinchu, TW, 30076

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Position:  Head of Escalations

Performs Program/Project Management/ Cross functional Team alignment functions for key initiatives supporting the Supplier Quality Engineering.

Major Responsibilities

  • Key point of contact for Field account organizations to interface critical needs with SQE and global suppliers.
  • Experience in customer environment trouble shooting/identifying mechanical and electrical issues both supplier and design related.
  • Understanding/technical expertise in plasma to hardware performance applications and selectivity to design.
  • Understanding and applying first principles to failure analysis
  • Ability to lead and drive cross-functional projects and teams
  • Interfacing with key teams and individuals within Lam to align key programs.
  • Provide seamless interface with account team partners.
  • Provide onsite presence to help align cross functional activities within account teams as a cross functional team leader.
  • Ability to work non-standard work hours such as night shift & early morning shift to interface with global teams as needed
  • Organizing and owning internal and external Review Meetings
  • Engages global supplier engineering teams to resolve issues where supplier engagement is required
  • Manages escalations in product quality or yield, own and drive to conclusion
  • Monitor RCCAs and direct cross functional team members to resolution
  • Manage a cross functional group across a global foot print to provide solutions to customer issues


  • Education: BS Mechanical Engineering, Electrical Engineering, Chemical Engineering, Material Science, Advanced degrees are a plus.
  • 10+ years Proven track record of managing and resolving technical issues/ projects to completion while accomplishing goals
  • Comfortable presenting to and interfacing with global executives
  • Experience in people and program management, preferably in the Semiconductor Industry.
  • Expert at systemic problem solving such as 8D/others using engineering first principles
  • Knowledge of SPC/ Six Sigma a plus
  • Energetic and goal-oriented
  • Excellent communication skills (verbal, written, presentation), and organizational skills.
  • Ability to align cross-functional teams across multiple departments and globally to achieve goals.
  • Ability to track and organize multiple concurrent activities.Must be able to perform successfully under minimum supervision.
  • Experience in supplier management and execution is a plus
  • Ability to utilize engineering first principles to problem solve


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