Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Installed Base Performance Manager

Date: Nov 5, 2020

Location: Hsinchu, TW, 30076

Req ID: 147069

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

Develop and execute plans for:

Installed Base Performance

  • Interface, coordinate, and partner with regional Installed Base Directors to ensure Lam is meeting customer expectations
  • Review CXL3 Metrics with regional Installed Base Directors or regional AT CSOMs Monthly
  • Drives systematic improvement in the Installed Base
  • Drives CXL3 Metrics for corporate for the assigned region or tier customers
  • Proliferate CXL3 actions as appropriate to the Global RPS organization
  • Ensures follow through on correction actions from escalations and the learning is shared across all products

Installation & Warranty

  • Monitor I&W spending performance to iwSTD and identify opportunities for the RPS organization to drive spending reduction 
  • Determine how to best utilize I&W data to improve product performance
  • Manage & review on iwSTD setting process during AOP with assigned region or tier customers
  • Manage regular I&W performance meetings with BU's
Other Job Responsibilities
  • Job requires 15% domestic travel and international travel based on business needs
  • Ensure ISR process approvals are timely
  • Ensure Technical Memos (Safety & Mandatory) progress are on time
  • Conduct regular training on relevant I&W reporting business process and Installed Base performance reporting
  • Support and participate in regional Installation Ramp meetings and provide guidance and leadership per the Ramp playbook 
  • Participate in regional QORs to understand key issues and take actions as appropriate
  • Contribute and prepare materials for QOR, QBR, and AOP as appropriate
Minimum Qualification
  • 5 - 10 years of related experience in business operations or in semiconductor customer support
  • Strong understanding of the Semiconductor and Semiconductor Equipment industries
  • Experience presenting to peers or executives
  • Use of computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
  • BS in either Engineering or Business; MS or MBA preferred
  • Fluent in English and Mandarin Chinese
Preferred Qualification
  • Solid understanding of field operations or experience with installation & warranty milestones
  • Ability to communicate effectively with all levels of the company and influence across functional organizations and regions
  • Highly organized, self-disciplined, and able to multi-task and prioritize
  • Strong analytical and problem-solving skills
  • Innovative and flexible
More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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