Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Program/Project Manager 5

Date:  May 14, 2022

Hsinchu, TW, 30076

Req ID:  169481

Job Responsibilities

Manages for the design, specification and implementation of Order Management related projects to improve the efficiency and accuracy of the global Spares Customer Service organization. Works closely with customers, colleagues, and other stakeholders and provides expertise in identifying, evaluating and developing system requirements and business process procedures.  

Seeks opportunities to build solutions that will improve business processes and support critical business strategies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
Leads or participates in departmental or cross-functional teams focused on the delivery of a comprehensive solution to a stated business problem or opportunity.  Leads cross functional teams with a position emphasis on medium and large-scale projects. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Implements projects globally while assuring necessary project buy-in of stakeholders throughout the process to ensure solution effectiveness.  Plans and executes unit, integration and acceptance testing. 

Monitors the program/project from initiation through delivery, interfacing with stakeholders on solution set.  Organizes and drives interdepartmental activities ensuring completion of the program/project on schedule and within budget constraints. 
Acts as an advisor to peers, subordinates and senior management regarding Spares Order Management system and business process capabilities.  Provides day-to-day guidance and leadership as appropriate in the area of expertise or seeks out appropriate resources as required. Assists the order processing community in troubleshooting and solving SAP SD system problems.

The incumbent will primarily drive cross-functional projects and recurring activities within Global Customer Service Operations, enabling synergies between business units.
Supports organizational needs and partnering with business units outside of GLIS as well as lead or support larger Global Operations projects and initiatives as needed.

Knowledge: Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways
Job Complexity: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Contacts pertain to significant matters often involving coordination among groups
Strong negotiation and analytical skills, with strong interpersonal and oral and written communication skills and the ability to work effectively with executive management
Ability to manage ambiguity and convert into actionable plans/requirements
Ability to abide by and navigate internal project governance and structure
Demonstrates strong skills in leading and managing cross-functional teams. Comfortable taking the lead and able to drive issues to closure
Self-motivated and able to take an initiative and run with it with little to no instruction and general instructions on new assignments
Ability to supervise and guide less experienced personnel
Skill in organizing resources and establishing priorities
Empowered to make decisions on functional, process or operational changes
Knowledge of management principles and practices
Flexibility to change directions and ability to handle multiple responsibilities and task

Other Job Responsibilities

Other requirements:

 Work to obtain knowledge of industry and competitor trends for operations

 Detailed knowledge of Lam business processes – should possess, or work to develop and maintain a strong understanding of the business processes in place across BU and eventually Lam’s entire value chain and be able to effectively bridge that understanding to the organization’s strategy and tactics

Project Management Institute certification or equivalent course work is highly desired

Minimum Qualifications

  • BS or BA degree, knowledge of system configuration in SAP SD module, SAP sales transactions, PMP or CIRM certification desired

  • Extensive understanding of SAP - SD Module, 7+ years work experience in SAP and Order Management Project Management

Preferred Qualifications

Advanced Microsoft Excel Skills

- In depth understanding and utilization of all Microsoft Office programs

- Strong communication skills with the ability to influence all levels of management

Experiencing managing or implementing any of the following technologies is highly desirable but not required

  • Microsoft Dynamics 365
  • Esker for Sales Order Processing
  • Customer facing website for order placement, quotation, and RMA
  • Compliance / Quality Programs
  • Enghouse- CCE
  • QuickBase
  • WinShuttle

Our Commitment


We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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