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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

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Supv 2, Field Service

Date: Nov 22, 2017

Location: Israel Intel, IL

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POSITION SUMMARY

Responsible for supervising all Etch field / site service operations and issues of a defined customer site and in charge of the professional representation of service to the customer. Supervising the field service staff to provide technical advice, repair and maintenance assistance to customers on all aspects of all aspects of equipment service. This can be oriented to all type of equipments or dedicated to a certain range only depending the size of the installed base or the products specificity.

 

PRIMARY FUNCTIONS

 

  1. Analyses customer problem and needs and generate actions plans; communicates with field organizations and sales to support customer requirement and evaluate performance.

     

  2. Plans, organizes, controls and monitors all necessary service operations and supports Beta-Sites activities by managing the engineer’s team and, in agreement with other supervisor or lead engineer assigning work and setting priorities for engineers, procedures and goals.  Responsible for administrative and reporting functions regarding the team.

     

  3. Devises and implements plans and preventive maintenance programs that optimize machine/system performance and minimizes down time/unscheduled system interruptions; manages or provides directly guidance and training for customer personnel to establish operation, maintenance and inspection procedures and techniques.

     

  4. Assumes accountability for customer continued satisfaction with service received. Professionally represent the Company to the customer, develops and maintains good customer relations and participate in meeting on field service and related issues.

     

  5. Contributes to develop the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs; responsible for information flow on all relevant issues and results.

     

  6. Leads the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and culture and supports the professional development and training of individuals and team in total.

     

  7. Contributes to spares supply and inventory control in analyzing spares and inventory reports due to targets to improve supply and costs; approves spares orders.

     

  8. May perform other related duties as assigned or requested.

     

     

 

POSITION QUALIFICATIONS

 

 

Minimum Education                 Technical diploma or university degree, preferably in Electrical Engineering. Master Degree in electromechanical, electronics, electrical engineering and additional transversal education in Marketing /Business Administration.

Minimum Experience               5-6 years applicable experience  in the Semiconductor Industry at Customer Service on-site, with ideally some team management and leadership of a total > 1 years especially in etc /clean business.                                                       

Required Skills                        Excellent written/verbal communication

    Strong presentation skills and PS&DM skills

                                               Teamwork

    Fluent in English

   Ability to establish successful relationships in a multicultural environment with external and internal customers

                                               Internal and external service orientation required

                                               Basic Finance understanding

 

 


Job Segment: Engineer, Electrical, Supply, Electrical Engineering, Engineering, Operations

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