Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Manager Customer Service - Transportation & Logistics

Date: Oct 9, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

The Customer Services Manager will provide strategic leadership and direction for the delivery of Logistics services and support to internal/external organizations. Manages all facets of resolving real time Freight, Trade, Material Movement and Warehouse issues globally.

This role can be located in Livermore, CA or Tualatin, OR

Other Job Responsibilities
  • Provide leadership to a team of global customer service team members providing solutions to internal and external customers.
  • Analyzes operational processes, escalation procedures, and performs training needs assessments for identifying opportunities for service delivery improvements and value add to stakeholder organizations.
  • Develops customer service department procedures.
  • Liaises between stakeholders and external entities to resolve Logistics related inquiries.
  • Work closely with internal customers that include High Volume Manufacturing, Production Control, Pilot Manufacturing, Product Group Engineering, Global Supply Chain and Foreign Trade.  
  • You will be responsible to hire customer service team members and ensure team is properly trained with systems and procedures
  • Streamline processes to ensure efficiencies.
Minimum Qualification
  • BS or BA in a Business field, or equivalent experience; MBA preferred
  • 3-5 years of experience in customer service in increasing roles; at least 2 years in a Supervisory/Managerial capacity
  • Experience and knowledge working with a Transportion Management System
  • Must be able to communicate well, both verbally and in written form, to all levels of the organization
  • Have a track record of measured successes working in a cross functional business environment
  • Experience with MS Office Suite and SAP
  • Ability to solve complex logistics and transporation problems
Preferred Qualification

Experience supervising/managing a global team

Experience with CRM/CSM platforms

 

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More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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