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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Field Service Engineer 4 (52521)

Date: Apr 18, 2017

Location: Malta, NY, US, 12020

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Position is for a high travel (70-80% possible), highly independent, experienced Level 3 or higher SW Field Service Engineer.  Assignments will include supporting ramps, implementation of Advance Software Services and ControlWorks for Lam DEP (Vector/Altus/Sabre) equipment.  This position will require international travel.  Frequent customer interaction experience is required.

 

Essential Job Functions

 

Engineer performs software support of LAM DEP Semiconductor processing equipment in a Clean Room environment at a customer site.  This entails the following:

 

  • Perform SW support during Installation and/or relocation phase  equipment, and conduct associated start-up of newly installed systems
  • Perform field modification and updates, as per Engineering Change Notifications
  • Troubleshoot equipment SW problems and conduct diagnostic procedures to isolate the root cause and correct the issue, to minimize downtime or system interruptions and eliminate equipment malfunctions
  • Identify corrective actions; escalate issues for prompt resolution
  • Respond to emergency calls as required
  • Maintain records and reports
  • Remain current on equipment/tools through appropriate training, manuals, etc.
  • Prepare and maintain accurate logs, service records, part usage documentation, and other management reports
  • Train and mentor Engineers and customer employees
  • May travel based on assignment from 30-80%

 

 

Cognitive Factors

 

  • Read, comprehend and use written materials.
  • Articulate and comprehend information in conversations.
  • Recall information incidental to the task at hand.
  • Effectively learn and master information from classroom and on-the-job training.
  • Integrate ideas and data for complex decisions making.
  • Determine and follow precise sequences
  • Analyze, synthesize data and information.
  • Complete complex tasks.
  • Maintain predictable and reliable attendance.
  • Adjust to flexible schedule.
  • Maintain focus and concentration for extended periods of time.
  • Work independently and as part of a team.
  • Maintain socially appropriate affect, temperament, and behavior.
  • Work with constant background FAB noise.


Nearest Major Market: Albany

Job Segment: Engineer, Field Engineer, Process Engineer, Engineering

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