Field Service Engineer 3

Job Responsibilities

Technical

• Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites. Perform analytical problem-solving to the component level. May perform multiple technical tasks and may coordinate work of assigned engineers.
• Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions required and/or escalate for assistance and prompt resolution. 
• Assist with installing and/or relocating equipment at customer’s site. 
• Perform upgrades, complete start up, PM’s, and installations on multiple platforms
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Perform other related duties as assigned by senior FSE / supervisor
• Accountable for maintaining assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition.
• Maintain records and reports as required to properly coordinate activities with supervisors and customers.

Other Job Responsibilities

Leadership

• May Provide on-site instruction to sub-contractors and customers.

Customer Relation

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
• Interaction with customer mainly at engineer level.
• May be required to update customer on status of Lam tools and escalations

Minimum Qualifications

• BS degree in electronics, engineering or other applicable field of study and a minimum of 2 years of work experience or Associates degree with +4 years of relevant experience.
• Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
• Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
• Understand and work from electrical and mechanical schematics and diagrams.
• Interpret operation manuals to determine root cause of tool failures.
• Experience in Microsoft Office Suite and data analysis tools.  
• Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
• Perform effectively in a demanding environment with changing workloads. 
• Adhere to customer rules and policies regarding worksite behavior and safety.  
• Able to travel frequently

Preferred Qualifications

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.