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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Installed Based Performance Program Manager

Date: Jan 21, 2018

Location: Remote, Remote, US

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Account Installed Base Manager will work directly with the account CSOM’s and Service Managers to develop Account Installed Base Differentiation Objectives.  Act as the primary owner of internal Installed Base resolution, prioritization and escalation resolution to achieve the objectives.

Drive account installed base performance and CSSP execution while ensuring alignment with the customer and the account.  Act as the primary owner to share the learnings and achievements of the account to the regional installed base team.

Own account I&W objectives and drive actions to achieve objectives of cycletime improvements and I&W compliance.  Ensure corrective actions are taken to drive towards goals and objectives. Work with account team to provide progress to the customer and review performance at least once per month.

Accountable to the account CSOD and the Installed Base Region Director.

Activity / Topic

Account Installed Base Mgr

IB Differentiation Objectives

Develop Account Installed Base Differentiation Objectives
o Collect data and account specific information pertinent to IB differentiation
o Align with CSOM and RPM objectives


Primary owner of internal IB resolution, e.g. prioritization, escalation resolution, etc.
Drive Account IB performance and CSSP execution
o Drive and insure continued CX L3 alignment with Customer and CSOD/Account Team
o Ensure that account team allocate appropriate resource and give right priorities to the IB activities
o Develop plans in collaboration with account team for objective achievement
o Track progress of accomplishments
o Develop mitigation and/or recovery plan when needed

BKM Implementation and Sharing

Primary Owner of sharing the learning and achievement of the accounts to the region making sure that customer confidentiality is always guaranteed
Make sure that supporting documentation of activity is prepared on time, shared with customer and archived correctly

I&W Performance

Own account I&W objectives
o Ensure that actions are taken to achieve objective of cycletime improvement and I&W compliance
o Ensure corrective actions are in place when goals are not reached


Periodically review with account representatives the achievement and based on result adopt plan or corrective action to improve performances.
Compile and review at minimum monthly CX L3 for account/fab performances.


Work with Account Supervisor/mgr
Join customer meetings based on specific request
Participate to fab or account review

Accountable to

Accountable to Account CSOD and Region IB Performance Director for Account IB Performance

Job Segment: Performance Management, Project Manager, Human Resources, Technology

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