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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Regional Product Support Engineer 4

Date: Feb 15, 2018

Location: Remote, Remote, US

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Field Productivity Engineer 4 -PECVD / PEALD

 

Location: US Remote: NY

 

Supports Lam Research North America and requires a minimum of 35% travel domestically to all North America customer site and manufacturing locations. International travel is required based on business need”

 

Job Description:

  • Provides remote response and on-site advanced level PECVD / PEALD support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions of all Lam semiconductor processing equipment in a clean room environment at customer sites.
  • This position will be focused on PECVD / PEALD product line; chambers, platforms, scheduler, and robotics.
  • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions.
  • Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer long term manufacturing needs and equipment support strategy.
  • Participates in Lam's worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis.
  • Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue.
  • Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems.
  • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues.
  • Works closely with Account GM(s), CSOMs and other senior level leaders in NA Field, CSBG and GPG.
  • Participates in the review of procedures, processes and tool design impacting development activity.
  • Manages projects and provides reports to management to deliver the desired result.
  • Leads customer escalation meetings. Mentors and trains field engineers and designs or leads training sessions.
  • Understands how and has the capability to escalate within management when help is needed.
  • Work with the respective Business Units to enhance existing products and develop new products to meet emerging market needs.

 

Knowledge Requirements:

  • Familliarity with Lam PECVD / ALD toolsets and sub systems including RF delivery, vacuum systems, gas delivery systems, robotics, 24 VDC and 120, 240, 208 VAC circuits and troubleshooting. 
  • Assist local account teams with CIP activities as it pertains to chamber, platform and robotic upgrades.
  • Ability to understand basic network connections and protocols.
  • Ability to create procedures, submit PRs and interface with engineering to have better support and design a better product.
  • Familiarity with Analog-to-Digital I/O devices (IOC, SIOC, EIOC), and how they interact with the Tool Platform.
  • Ability to explain these concepts in layman's terms to customers and field service engineers.
  • Willingness to be open to constant communication with the field through either meetings, instant messenger, text, email, etc.
  • Ability to work directly with customers to meet their needs and expectation.

 

Qualifications:

  • Ability to provide quality remote and on-site escalation support and escalation management.
  • Ability to troubleshoot technical problems and coordinates multiple technical tasks.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety.
  • Ability to formulate root cause Hypothesis and analysis to identify true root causes and action plans.
  • Provides detail problem statements with appropriate data analysis and success criteria.
  • Ability to resolve critical machine down and systemic issues with field service engineers by devising and writing of detailed action plans.
  • Ability to read and work from electrical and mechanical schematics, diagrams and interpret operation manuals.
  • Ability to use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Ability to work independently or as part of a team and follow through on assignments with minimal supervision.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Ability to perform effectively in a demanding environment with changing workloads.
  • Ability to work in constrictive clean room attire, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time.
  • Ability to work flexible shifts including nights, weekends, and holidays.
  • Ability to work on-call during off-shift hours including weekends.
  • Excellent interpersonal skills with the ability to motivate and manage by influence and drive results with all levels of the NA field service organizations.
  • Ability to run an effective meeting with focus on identifying problems and driving results.
  • Excellent communication and customer relations skills.
  • Ability to perform in high pressure high stress environments.
  • Exceptional root cause and corrective/preventive action development skills.
  • Strong problem solving and decision making skills and demonstrated expertise in a formal problem solving methodology.
  • Intermediate skills in Microsoft suite (excel, word, power-point).
  • Strong knowledge of Lam KM tools and Escalation Solver program.
  • Strong Presentation Skills - demonstrates presentation skills, influence and effectiveness on complex content, in front of peers.
  • Agility to respond to questions and respond well under pressure.

 

Education:

  • Typically requires a minimum of 12 years of related experience with a Bachelor's degree or equivalent; or 9 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

 


Job Segment: Manufacturing Engineer, Engineer, Electrical, Engineering, Research

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