Job Responsibilities

Provides remote response and on-site advanced level Software support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions of Lam Etch and Deposition with Control Works semiconductor processing equipment in a clean room environment at customer sites. This position is primarily focused on Control Works SW appointed systems.

• Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long-term manufacturing needs and equipment support strategy.  Collaborate with Software Engineer, Product management and support customer on All Lam products.
• Communicates as a subject matter expert on high level technical issues and support customer escalations while providing guidance and recommending solutions, collaborating with other team members and development teams to help customers resolve issues. Drives required actions at the customer site to resolve escalations and prevent repeat problems. Leads customer escalation meetings.
• Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. Train regional software support personnel and Field service engineers on system software. Mentors field engineers and designs or leads training sessions.
• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis.
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
• Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. Works closely with Account General Manager, Customer Supports and other senior level leaders in world Wide Field, Customer Service Business Group and Global Product Group.
• Ability to understand and test customer software scenarios this includes HOST scenarios.
• Domestic and International travel is required based on business need. Currently requires a minimum of 35% travel to all North America customer site and manufacturing locations.

Other Job Responsibilities

• Proficiency with GEM standard, able to perform data failures analysis and debug automation issue.
• Understanding and debug/support software.
• Performing data analysis for process and electronics controls system using Lam software product such as Lam Data Analyzer. Lam Spectra Analyzer. Understanding in deep on how to set up for specific option and features of Lam System Configuration.
• Able to use Lon analyzer, Serial analyzer for troubleshooting Lam Transport Module, Lam Atmospheric Module robot and Gas box. Capable of troubleshooting Lam tools using “Lam 2300” system software.
• Understanding and debug/support Lam EIM (Lam Equipment Information Management)
• Knowledge of Lam Software Products such as Lam Ramp, Lam Fast, Lam EIM. Able to support/troubleshooting Lam Etcher, Chemical Vapor Deposition, Electro less Deposition and Spin clean products.
• Understand and use Lam AutoPM (Auto Preventive Maintenance), install, create AutoPM script.
• Ability to provide quality remote and on-site escalation support and escalation management. 
• Ability to troubleshoot technical problems and coordinates multiple technical tasks.
• Ability to formulate root cause Hypothesis and analysis to identify true root causes and   action plans. Provides detail problem statements with appropriate data analysis and success criteria.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Ability to perform effectively in a demanding environment with changing workloads.
• Ability to work in constrictive clean room attire, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time
• Ability to work flexible shifts including nights, weekends, and holidays.  Ability to work on-call during off-shift hours including weekends.

Minimum Qualifications

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• Participates in the review of procedures, Tech Memo, processes and tool design impacting development activity.
• Manages projects and provides reports to management to deliver the desired result.
• Domestic and International travel is required based on business need.
• Currently requires a minimum of 35% travel to all NorthAmerica customer site and manufacturing locations.

Preferred Qualifications

• 8 plus years of experience and 4 Years Degree BS in Electrical, Electronics Computer Engineering, Software Engineering, knowledge of Lam products preferred
• Design test case and execute test case on Lam system software using Smalltalk and C, C++
• Software development skill, knowledge of C, C++, SmallTalk..

Our Commitment

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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