Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

Regional Product Support Engineer 5

Date: Oct 16, 2020

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About Lam….

 

Together we move the Atoms that move the World:

Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

 

Lam Research - where successful people want to work:

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you.

Job Responsibilities

Provides remote response and on-site advanced level support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions of all Lam semiconductor processing equipment in a clean room environment at customer sites.
• Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions.
• Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long term manufacturing needs and equipment support strategy. 
• Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
• Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems.
• Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. Works closely with Account GM(s), CSOMs and other senior level leaders in NA Field, CSBG and GPG.
• Participates in the review of procedures, processes and tool design impacting development activity.
• Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings.
• Mentors and trains field engineers and designs or leads training sessions.
• Understands how and has the capability to escalate within management when help is needed.
• Work with the respective Business Units to enhance existing products and develop new products to meet emerging market needs
 

 

Additional Job Responsibilities

• Test customer software scenarios this includes HOST scenarios.
• Collect and parse Lam Deposition event logs , Windows event logs and other logs to assist in resolving escalations and common questions
• Duplicate issues that are escalated through simulation.
• Assist local account teams with CIP activities as it pertains to platform and robotic upgrades

• Create procedures, submit PRs and interface with engineering to have better support and design a better product

• Open to constant communication with the field through either meetings, instant messenger, text, email, etc.
• Work directly with customers to meet their needs and expectations

Job Requirements

• 35% travel to all North America and International customer site and manufacturing locations; based assignment, may travel between 30-70%. 
• Work flexible shifts including nights, weekends, and holidays.  Work on-call during off-shift hours including weekends.

• Work in constrictive clean room  attire, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time
• Engineers handle component parts and sub-assemblies that weigh up to 100 pounds.  Any assembly weighing in excess of 35 pounds requires a shared lift or use of a lift aid/device.'

• Sitting – Most commonly is between 20-25% of the work hours; however, given the unpredictable nature of work assigned, the amount of time spent sitting can span from 0-75% of a workday.
• Standing/Walking – In general, is approximately 75-80% of the overall work hours, and predominantly on a raised metal floor, and to a lesser degree concrete.  There will be days when the standing can be as little as 25%, up to 100% of the work hours.
• Climbing – References use of a rolling ladder with a platform and arm rails.  Ladder usage may occur 5% of the overall time, and on the days it occurs, it may be used a cumulative total of 1 hour. The frequency associated with ascending and descending the ladder varies based on the functions performed.
• Lying on the ground – This may occur 10-15% of the overall workdays.  When it occurs, it can involve 10-20% of the work hours. 
• Bending/Twisting at the Waist - Some positions are awkward and can be sustained for various intervals based on the work performed.

• Understand basic network connections and protocols

• Familiar with Analog-to-Digital I/O devices IOC, SIOC, EIOC), how they interact with the Tool Platform SW Package, and explain concepts in layman’s terms to customers and field service engineers

Minimum Qualification

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree or equivalent; or 9 years and a Master’s degree; or a PhD with 5 years’ experience; or equivalent experience.

 

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More About Us ….

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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