Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Regional Product Support Engineer 5

Date: May 2, 2021

Location: Remote, CN

Req ID: 155518

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Job Responsibilities

 

Equipment Intelligence – Advance Service Product Support:

 

Job Description:

Provides remote response and on-site advanced level Software support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions. Focus on resolving issues, executing strategic project until completion & support EI penetrations partnering with the PG.  Trainer for advance services applications: WCO, D2CM, TPO, Model building for LSR-FM/ Metryx MVA and SEM3D.  Support simulation activities at customer site with SEM3D & customized python.  Create software patches. Computer Science & IT related knowledge; OS languages/command know-how & architecture knowledge.  Capability to understand, access & optimize SW coding for available applications; ability to write a “SW patch”

  • Communicates as a subject matter expert on high level technical issues and support customer escalations while providing guidance and recommending solutions, collaborating with other team members and development teams to help customers resolve issues. Drives required actions at the customer site to resolve escalations and prevent repeat problems. Leads customer escalation meetings.
  • Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. Train regional software support personnel and Field service engineers on system software. Mentors field engineers and designs or leads training sessions.
  • Participates in the review of procedures, Tech Memo, processes and tool design impacting development activity.
  • Domestic and International travel is required based on business need. Currently requires a minimum of 35% travel to all North America customer site and manufacturing locations.

Other Job Responsibilities

Minimum Qualifications

Qualification: 4 Years Degree BS in Electrical, Electronics Computer Engineering, Software Engineering, knowledge of Lam products.
 

  • Software development skill, knowledge of C, C++, SmallTalk
  • Programming Languages; Python
  • Understanding and debug/support software
  • Existing EI-DA M/L model fine tuning and optimization
  • Strong tool knowledge to support data analytics and M/L model creation
  • Excellent documentation and communication skills required

Preferred Qualifications

Our Commitment

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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