Career Opportunities

Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Regional Product Support Engineer

Date: Feb 14, 2021

Location: Remote, DE

Req ID: 154368

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Job Responsibilities

 

LOCATION:  This position can be based in any of Lam Research's office in Europe and near major aiport.

 

  • Provides remote response and on-site advanced level Software support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions of Lam semiconductor processing equipment in a clean room environment at customer sites.
  • Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long-term manufacturing needs and equipment support strategy.  Collaborate with Software Engineer, Product management and support customer on All Lam products.
  • Communicates as a subject matter expert on high level technical issues and support customer escalations while providing guidance and recommending solutions, collaborating with other team members and development teams to help customers resolve issues. Drives required actions at the customer site to resolve escalations and prevent repeat problems. Leads customer escalation meetings.
  • Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. Train regional software support personnel and Field service engineers on system software. Mentors field engineers and designs or leads training sessions.
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis.
  • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.
  • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. Works closely with Account General Manager, Customer Supports and other senior level leaders in World Wide Field, Customer Service Business Group and Global Product Group.
  • Ability to understand and test customer software scenarios this includes HOST scenarios.
  • Participates in the review of procedures, Tech Memo, processes and tool design impacting development activity.
  • Manages projects and provides reports to management to deliver the desired result.
  • Domestic and International travel is required based on business need. Currently requires a minimum of 35% travel to all customer site and manufacturing locations in region.

Other Job Responsibilities

 

  • Proficiency with GEM standard, able to perform data failures analysis and debug automation issue.
  • Understanding and debug/support software.
  • Performing data analysis for process and electronics controls system using Lam software product such as Lam Data Analyzer. Understanding in depth on how to set up for specific option and features of Lam System Configuration.
  • Able to troubleshoot communication issues with Lam Transport Module, Lam Atmospheric Module robot and Gas box.
  • Understand and use Lam AutoPM (Auto Preventive Maintenance), install, create AutoPM script.
  • Ability to provide quality remote and on-site escalation support and escalation management. 
  • Ability to troubleshoot technical problems and coordinates multiple technical tasks.
  • Ability to formulate root cause Hypothesis and analysis to identify true root causes and   action plans. Provides detail problem statements with appropriate data analysis and success criteria.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Ability to perform effectively in a demanding environment with changing workloads.
  • Ability to work in constrictive clean room attire, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time
  • Flexible working hours required including shift and on-call

Preferred Qualifications

 

  • Acquainted with Analog-to-Digital I/O devices IOC, SIOC, EIOC, and how they interact with the Tool Platform SW Package
  • Knowledge of the directory structure, and the ability to troubleshoot the structure
  • Communicate with customer at a technical level and influence customer decision to follow action plans
  • 4 Years Degree BS in Electrical, Electronics Computer Engineering, Software Engineering, knowledge of Lam products preferred
  • Software development skill, and knowledge of C, C++, SmallTalk is preferred.

Our Commitment

 

Our work is everywhere you look – even if you can’t actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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