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As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work

Mgr, Field Process

Date: Nov 22, 2017

Location: Shanghai, CN, 201203

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Responsibilities:

  • Manage the day-to-day operations of the Field Process Etch, Clean & Deposition Process team
  • Understand key customers’ technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam can value-add.
  • Professionally represent the company to the customer. Develop and maintain good customer relations, assume accountability for continued customer satisfaction with process solutions/initiatives provided within assigned territory, site or function.
  • Work with customer to identify business opportunities which include: -
    • Understanding the customers’ needs
    • Positioning company’s product and technical value
    • Working with Account team to develop penetration and defense strategy
    • Co-ordinating with Global Product Group on product demonstration
  • Manage penetration and defense projects, including: -
    • Support Account team to develop project strategy of penetration and defense
    • Drive local and corporate team to execute the project within the committed timeline and resources
    • Competency and manpower resources management
    • Customer engagement and management
  • Support the transfer of technology / BKM from mother fab 
  • Serve as a valued and trusted subject matter advisor and partner the customers (both internal and external) in executing to the technical solutions to develop and enhance customers’ perception of Lam.
  • Provide region deposition technical leadership to handle customer issues which include providing productivity solutions to the customers and/or providing process support for installation activities.
  • Work with Global Product Group, Account Team or Global Account Team to drive technical solutions
  • Complying with Lam's Escalation Policies and resolve escalation with Region Product Support.
  • Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
  • Responsible for the safety of engineers assigned in identifying hazardous service environment and provide continuing safety training to the engineering team.
  • Any other duties as assigned by the Immediate Supervisor
  • Direct and supervise the day-to-day work & projects of his direct reports.
  • Manage competency & manpower resources within etch/clean team to fulfill the need among different customers.
  • Responsible for the annual Performance Management & Development exercise of his direct reports.
  • Responsible for the training and development of his direct reports.
  • Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Requirements:

Qualification                    :

  • Engineering degree or equivalent

Work Experience            :

  • 8 years of relevant experience in the semiconductor industry with the last three years in a people manager role
  • Strong process knowledge on Dry Etch and Thin Film deposition; Good understanding of the semiconductor industry and customers
  • Good understanding of semiconductor process integration will be an added advantage
  • Keen sense of technology development and market trends

Requirements                  :

  • Possesses good analytical and problem solving skills

 

  • Strong customer management and project management skills

 

  • Possesses strong inter-personal and communications skills. Experience in dealing with difficult internal & external stakeholders. Has ability to drive solutions towards the goal

 

  • Commands good oral and written English

 

  • Has ability to work on one’s own and make decisions within the assigned area of responsibility


Job Segment: Engineer, Project Manager, Performance Management, Engineering, Technology, Human Resources

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