Technical Support Engineer 2

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.

Essential technical skills and experiences

• Understand fundamental DNS and networking technologies/concepts/technical steps
• Understanding of PowerShell and basic scripting skills
• Experience working within a virtual environment
• Advanced knowledge of Windows OS
• Worked with Linux specifically CentOS and Ubuntu
• Understanding of Antimalware/Antivirus software and operation
• Analytical, technical investigation and troubleshooting skills

Preferred working experiences

• Worked in a Fab environment or familiar with Semiconductor industry
• Some hands on experience with Cisco switches
• Understand and have effectively administered systems with PowerShell
• Extensive experience working with Hyper-V
• Troubleshoot CentOS and the ability to provide solutions
• Administered Antimalware/Antivirus systems

Soft skills

• Strong verbal and written communication skills for collaborating with global teams and customers
• Functional verbal and written Chinese and English, addition verbal foreign languages would be a major advantage  
• Self-driven, resourceful when dealing with challenges
• Quick learner and ability to pick up new technical skills as needed
• Able to work independently and remotely with minimal face to face supervision 
• Excellent track record in working with customers for customer satisfaction
• Demonstrate teamwork in working with global team and/or different customer teams

Travel

This position is expecting about 25% travel regional or International

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.