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Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.


SG Senior Field Service Site Manager

Date:  Sep 15, 2021
Location: 

Singapore, SG, 554911

Req ID:  162777

Job Responsibilities

This position will be responsible for the installed base performance and maintaining customer satisfaction and trust. Incumbent is required to run the day-to-day operations of the Service and Spares business including management of an account team’s total field operations.     

Other Job Responsibilities

  • Represent Lam to customer, develop and maintain good customer relationship. Be accountable for the customer satisfaction within assigned site/sites.
  • Manage installed base performance of assigned functions during warranty period to ensure achievement of system performance to product specifications.
  •  Manage the profitability of Service Contracts to ensure it meets agreed deliverables.
  • Work closely with sales, service and field process engineering to support customer technical requirements, evaluate product performance and conduct field trials
  • Provide technical guidance to customers and team on all aspects of equipment service support
  • Provide feedback to PG/CSBG group on system performance and engineering change recommendation to improve system safety, reliability and serviceability.
  • Generate forecast on engineering labor hours and expenses for assigned department and manage the utilization of engineers for a balanced absorption result.
  • Resolve escalation with RPS complying with Lam’s Escalation Policies
  • Ensure safety of engineers by identifying any hazards in the environment and provide continuous training to the engineering team
  • Direct and supervise the day-to-day work of his direct reports
  • Develop the team capabilities

Minimum Qualifications

  • Engineering degree or equivalent
  • More than 6 years related experience in semiconductor industry
  • Good technical knowledge of Lam’s products in the assigned function
  • Familiar with Lam’s internal Management Systems including financial / P&L model
  • Good customer fronting, communication and inter-personal skills
  • Strong analytical and problem solving skills

Preferred Qualifications

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application


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