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Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

This success is the result of our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation.

Join the Lam Research team, where you can write your own success story. Come help us solve our customers' toughest problems and be part of a company that plays a vital role in the future of electronics.

Lam Research - a company where successful people want to work.

SG Senior Region Product Support Engineer

Date: Oct 10, 2019

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Job Responsibilitites :

This position is responsible for providing technical expertise to resolve all Type 1/2 escalations on Lam’s Restricted Released products and is a Subject Matter Expert in Lam's specialist disciplines.

 

Job Requirements :

  • A technical expert on Lam’s products – provide technical expertise to resolve all Type 1/2 escalations on Lam’s Restricted Released products and is a Subject Matter Expert in Lam's specialist disciplines.   
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Lead technical support to account team and product support personnel to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions.
  • Represent customers’ and account team's technical requirements to factory & drive required actions to resolve escalations & prevent repeats.  Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • Partner Product Group P/S during Alpha and Beta phase.
  • Effectively utilize Lam’s Knowledge Management to resolve escalations and actively share knowledge with Lam’s worldwide technical community
  • Is a mentor to local account engineers; provide training to Account team Engineers and Customers’ personnel
  • Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified.
  • Develop good customer relations during escalations, modification and evaluation.
  • Ensure safe working condition at work site
  • Any other duties as assigned by the Immediate Supervisor
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
     

Critical competencies:

  • Good communication and interpersonal skills
  • Strong problem solving and troubleshooting skills
  • Strong Engineering knowledge

What skills and experience are absolutely required (non-negotiable)?

  • NA

What does the person taking this job need to do to be considered successful (as compared to the skills and experience already listed in the JD)? 

  • Incumbent must be resilient and independent
  • Self-motivated
  • Shows an Ability to Think Logically
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