Job Responsibilities

A technical expert on Lam’s products – responsibilities include providing technical expertise to resolve all Type 1/2 escalations on Lam’s Restricted Released products and is a Subject Matter Expert in Lam's specialist disciplines. Portfolio include partnering the account teams to present to customers the problem statement, identifying root causes (complete with data analysis) and getting buy-in on proposed solutions, representing customers’ and account team's technical requirements to factory & driving required actions to resolve escalations & prevent repeats.

Partnering Product Group during Alpha and Beta phase. Effectively utilizing Lam’s Knowledge Management to resolve escalations and actively sharing knowledge with Lam’s worldwide technical community. Is a mentor to local engineers.

Other Job Responsibilities

• A technical expert on Lam’s products – provide technical expertise to resolve all Type 1/2 escalations on Lam’s Restricted Released products and is a Subject Matter Expert in Lam's specialist disciplines.
• Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions
• Represent customers’ and account team's technical requirements to factory & drive required actions to resolve escalations & prevent repeats.
• Partner Product Group P/S during Alpha and Beta phase.
• Effectively utilize Lam’s Knowledge Management to resolve escalations and actively share knowledge with Lam’s worldwide technical community
• Is a mentor to local account engineers; provide training to Account team Engineers and Customers’ personnel
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during escalations, modification and evaluation
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Minimum Qualifications

• Engineering degree or equivalent
• 5 to 7 years’ hands-on experience on etch toolset
• Possesses strong inter-personal, negotiation and communications skills.
• Commands good oral and written English
• Excellent customer management skills and possess experience in dealing with difficult work partners
• Has ability to work on one’s own and make decisions within the assigned area of responsibility
• Possesses good analytical and problem-solving skills
• Able to work in Fab environment and perform standby duties
• Willing to support short term, overseas assignment

Preferred Qualifications

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application