Sr. Mgr, Customer Service/Planning/Warehousing
Singapore, SG, 554911
Job Responsibilities
He/She will be part of the management team to lead and direct the day-to-day function of the logistics and customer services team. Responsibilities include planning, organizing and managing the activities in logistics, inventory control, warehouse management, distribution of field spares requirements and customer service. This role will also be involved in the consolidation, scheduling of freight companies and foreign trade compliance.
Other Job Responsibilities
- Manage internal Key Performance Indicators, including Emergency Service Level, On-Time Delivery, Inventory Turn and Cycle Time for part exchange
- Responsible for overseeing the inventory management process, defining appropriate inventory levels, eliminating obsolete and off-spec material and reduce aging material
- Plan warehousing and distribution programs and recommend the establishment of distribution centers, including third party vendor selection, equipment and staff in order to support a 24X7 environment
- Manage 3PL’s Key Performance Indicators, including quality inspection at warehouse and driving for continuous reduction in logistic expenses.
- Maintain inventory cycle counting (book to book, quarterly audit with Finance and once a year 100% physical count) in 3rd party logistic warehouse and customer consignment locations
- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
- Ensure company is in compliance on any regulatory issues pertaining to transportation / distribution
- Foreign trade audit, filing and reporting to customs
- Develop and enforce business processes and work flows to enable efficient and effective operation
- Direct and supervise the day-to-day work of the direct reports.
- Responsible for the annual Performance Management & Development exercise of the direct reports.
- Develop and mentor high-potential personnel in order to continuously build a stronger team as well as provide opportunities for qualified internal personnel.
Minimum Qualifications
- Bachelor in Engineering, Logistic, Planning or equivalent
- > 8 years relevant experience in managing customer service, logistic and planning portfolio
- Minimum 5 years of track record in leading and managing a team
- Familiar with the local laws and regulations regarding transportation, including hazardous materials and foreign trade compliance
- Knowledge of SAP system is an advantage
- Possesses strong inter-personal, communications and influencing skills. Experience in dealing with difficult work partners and customers
- Commands good oral and written English
- Demonstrated independent work initiative, sound judgment, diplomacy, analytical capability and professional demeanor
Preferred Qualifications
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
We Look Forward to Your Application
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