Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Sr. Mgr, Customer Service/Planning/Warehousing

Date:  Jan 18, 2023

Singapore, SG, 554911

Req ID:  175323

Job Responsibilities

He/She will be part of the management team to lead and direct the day-to-day function of the logistics and customer services team. Responsibilities include planning, organizing and managing the activities in logistics, inventory control, warehouse management, distribution of field spares requirements and customer service. This role will also be involved in the consolidation, scheduling of freight companies and foreign trade compliance. 

Other Job Responsibilities

  • Manage internal Key Performance Indicators, including Emergency Service Level, On-Time Delivery, Inventory Turn and Cycle Time for part exchange
  • Responsible for overseeing the inventory management process, defining appropriate inventory levels, eliminating obsolete and off-spec material and reduce aging material
  • Plan warehousing and distribution programs and recommend the establishment of distribution centers, including third party vendor selection, equipment and staff in order to support a 24X7 environment
  • Manage 3PL’s Key Performance Indicators, including quality inspection at warehouse and driving for continuous reduction in logistic expenses.
  • Maintain inventory cycle counting (book to book, quarterly audit with Finance and once a year 100% physical count) in 3rd party logistic warehouse and customer consignment locations
  • Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
  • Ensure company is in compliance on any regulatory issues pertaining to transportation / distribution
  • Foreign trade audit, filing and reporting to customs
  • Develop and enforce business processes and work flows to enable efficient and effective operation
  • Direct and supervise the day-to-day work of the direct reports.
  • Responsible for the annual Performance Management & Development exercise of the direct reports.
  • Develop and mentor high-potential personnel in order to continuously build a stronger team as well as provide opportunities for qualified internal personnel. 

Minimum Qualifications

  • Bachelor in Engineering, Logistic, Planning or equivalent
  • > 8 years relevant experience in managing customer service, logistic and planning portfolio
  • Minimum 5 years of track record in leading and managing a team
  • Familiar with the local laws and regulations regarding transportation, including hazardous materials and foreign trade compliance
  • Knowledge of SAP system is an advantage
  • Possesses strong inter-personal, communications and influencing skills. Experience in dealing with difficult work partners and customers
  • Commands good oral and written English
  • Demonstrated independent work initiative, sound judgment, diplomacy, analytical capability and professional demeanor

Preferred Qualifications

Our Commitment


We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

We Look Forward to Your Application

Job Segment: Compliance, ERP, Law, SAP, Legal, Customer Service, Technology