Sr. Mgr, Regional Spares Ops

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

This role will be part of the management team to lead and direct the day-to-day functions and operations of the team in charge of spares part related after-sales support. He/ She will be responsible for planning, organizing and managing the activities in inventory planning & control, distribution of field spares requirements and customer service. The incumbent will need to manage of warehouse (3PL), shipping responsibility as it pertains to consolidation, scheduling of freight companies and foreign trade compliance.

What You’ll Do

• Manage customer service activities including, quotation, order entry, forecasting, scheduling, expediting, cancelling, invoicing, credit issues, customer satisfaction, interfacing with internal sales and field service personnel and liaising with corporate to analyze schedules and updating customers on the order status.
• Work with external customers, internal sales and field service personnel to determine proper stocking levels, replenishment systems, issue and receipt procedures, required inventory control policies and procedures, management information system to support material availability control and distribution to the field.
• Manage internal Key Performance Indicators, including Emergency Service Level, On-Time Delivery, Inventory Turn and Cycle Time for part exchange.
• Responsible for overseeing the inventory management process, defining appropriate inventory levels, eliminating obsolete and off-spec material and reduce aging material.
• Plan warehousing and distribution programmes and recommend the establishment of distribution centers, including third party vendor selection, equipment and staff in order to support a 24X7 environment
• Manage 3PLs’ Key Performance Indicators, including quality inspection at warehouse and driving for continuous reduction in logistic expenses.
• Maintain inventory cycle counting (book to book, quarterly audit with Finance and once a year 100% physical count) in 3PL warehouse and customer consignment locations.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Ensure company is in compliance with laws and regulations regarding transportation, including hazardous materials and foreign trade compliance. Resolve any legal and/or regulatory issues pertaining to transportation / distribution.
• Foreign trade audit, filing and reporting to customs.
• Co-ordinate all scrapping and disposal activities.
• Develop and enforce business processes and work flows to enable efficient and effective operations.
• Direct and supervise the day-to-day work of the direct reports.
• Responsible for the annual Performance Management & Development exercise of the direct reports.

Who We’re Looking For

• Bachelor in Engineering, Logistic, Planning or equivalent
• > 8 years relevant experience in handling customer service and planning portfolio with more than 5 years’ track record in leading and managing a team
• Familiar with the local laws and regulations regarding transportation, including hazardous materials and foreign trade compliance.
• Knowledge of SAP system is an advantage
• Possesses strong inter-personal and communications skills. Experience in dealing with difficult work partners and customers
• Commands good oral and written English
• Demonstrated independent work initiative, sound judgment, diplomacy, analytical capability and professional demeanor.

Preferred Qualifications

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.