Success Starts Here

As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices.

We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. Our success results from our employees' diverse technical and business expertise, which fuels close collaboration and ongoing innovation. We know that our dynamic, global team of exceptional employees is essential to our continued growth.

Join the Lam Research team, where you can play a vital role in the future of electronics and write your own success story.

Program Manager, Lead

Date:  Jun 23, 2022


Req ID:  170238

Job Responsibilities

  • Functional expert in order management function driving various aspects related to SAP SD and Process troubleshooting, enhancements
  • Troubleshoot, resolve issues, and clear roadblocks related to Global Quote to cash process (Forward and Reverse logistics) on daily basis, work with global stakeholders to understand system blocks in SAP, do RCCA and provide resolution within time bound manner.
  • Works closely with various stakeholders across multiple functions and regions to provide expertise in identifying, evaluating, and developing new system requirements and business process procedures. 
  • Leads or participates in departmental or cross-functional low to medium scale projects globally while assuring necessary project buy-in of stakeholders throughout the process to ensure solution effectiveness. Responsible for planning, exploring solution options, user acceptance test and implementation
  • Well versed with SAP SD, generate reports and data from SAP, analyzes and use information to identify root cause, suggest corrective & preventive actions to reduce repeat issue’s and improve process efficiency

Minimum Qualifications

  • Minimum 8 years working experience in multinational high technology corporation in the areas related to Order Management, Customer Service functions with exposure to different tools/application. Typically requires Bachelor’ s degree in Engineering or MBA (Supply Chain/Operations)
  • Proven experience in managing processes in the any of areas related to Order Management, customer service problem-solving, related to process and ERP’s etc.
  • Proficiency in SAP SD, MS Office Skills (Excel, Word, PowerPoint, MS access, Visio, SharePoint, Project)
  • Curiosity for learning new tools & technology with understanding of applicability/benefits to Lam processes
  • Business acumen to understand various data points/KPIs to interpret impact of numbers to organization
  • Strong understanding of Project Management and Problem-solving methodologies
  • High energy, strong work ethic, adaptive, able to meet tight deadlines without much supervision
  • Excellent verbal and written communication skills, able to communicate cross-functionally

Education Qualifications

  • Typically requires Bachelor’ s degree in Engineering or MBA (Supply Chain/Operations)

Desirable Skills

  • Certification in supply chain, project management
  • Exposure to new tools & technology in Order management, customer service domain will be added advantage
  • Exposure to CRM Platform, SQL, Power BI, Power Apps, Winshuttle, Esker & Apropos

Our Commitment


We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application

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