Director, Order Fulfillment Management

The Group You’ll Be A Part Of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.  

The Impact You’ll Make

The Director, Configuration Management will play a crucial role in ensuring customer orders are delivered with high quality to the customer requested specification. This individual will lead a global team that is responsible for creating Sales Order BOM configurations from quotes and non-standard requests (NSR’s). The role will engage globally and cross-functionally with stakeholders across product groups, sales operations and global operations to develop processes and execute error proofing techniques that ensure zero defects to the customer.

What You’ll Do

• Reports to the Managing Director of Order Management and Execution (OM&E) and will have ownership for Configuration Management across teams in the US, Malaysia, Korea, Taiwan, India and Villach
• Responsible to drive performance for On-Time as Committed shipments, On-time to Manufacturing Commit Date, meeting Customer demand to requested need dates, and Configuration Quality and Accuracy.
• Drive achievement of organizational goals, culture & core values through delivery of cross-functional objectives and people strategies.
• Work with internal business partners to ensure configuration management processes are robust and high quality to ensure customer configuration expectations are met.
• Partners with internal stakeholders in Sales Operations, Product Management, and Global Operations to drive continuous improvement in order fulfillment processes to improve competitiveness in meeting customer needs and product lead times.

Who We’re Looking For

• Bachelor’s degree, Masters (MBA, Engineering, Supply Chain or other Operational discipline) preferred  
• 10-15+ years in relevant operational disciplines, with cross-functional experience in a global environment. 
• Strong working knowledge of BOM Management processes, configurable products order management, MRP, and manufacturing operations is required .
• Excellent communication and presentation skills are a must, excellent executive presence  
• Strong business acumen, relationship skills and the ability to speak with data  

Preferred Qualifications

• Experience in semiconductor, aerospace, health care or similar industries is preferred.   
• Experience leading a global team through a period of significant change and growth is preferred 
• Ability to think strategically and translate strategy into locally relevant operational plans  
• Ability to influence in a matrix organization across Business Units 
• Agility – the ideal candidate actively prioritizes and manages through multiple priorities, quickly and smoothly  
• Able to identify opportunities for value-creating/positive change, can craft a vision and architect a change strategy in collaboration with multiple stakeholders  
• Ability to set and manage accountabilities and expectations at all levels, acts quickly to resolve conflicts  
• Ability to travel up to 20% of the time and work across time zones especially with Lam factories in the U.S., Korea, Taiwan, Malaysia and Austria 

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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