Global EUS QA & KM & Process Specialist

The Group You’ll Be A Part Of

The QA & KM & Process Specialist is responsible for ensuring the quality of deskside services, managing knowledge resources, and optimizing service processes. This role focuses on implementing quality assurance practices, maintaining a robust knowledge management system, and driving continuous process improvement in alignment with ITIL best practices.

Position Summary

Develop and implement QA standards and procedures for deskside services.

Conduct regular audits and assessments to ensure compliance with QA standards.

Identify areas for improvement and recommend corrective actions.

Knowledge Management (KM):

• Develop and maintain a comprehensive knowledge management system.
• Ensure that knowledge articles are accurate, up-to-date, and easily accessible.
• Promote knowledge sharing and collaboration across the organization.

Process Management:

• Analyze and optimize service processes to improve efficiency and effectiveness.
• Document and maintain process workflows, procedures, and guidelines.
• Implement process improvement initiatives and monitor their impact.

Training and Support:

• Provide training and support to staff on QA, KM, and process management practices.
• Develop training materials and conduct workshops as needed.

Collaboration:

• Work closely with IT, service desk, and other relevant teams to ensure alignment with QA, KM, and process management objectives.
• Participate in cross-functional projects and initiatives.

Expected Deliverables

QA Standards and Reports:

• Develop and implement QA standards and procedures.
• Conduct regular QA audits and generate audit reports.
• Identify and document areas for improvement and corrective actions.

Knowledge Management System:

• Maintain an up-to-date and comprehensive knowledge management system.
• Ensure knowledge articles are accurate, relevant, and easily accessible.
• Promote knowledge sharing and collaboration through regular updates and communications.

Process Documentation and Improvement:

• Document and maintain process workflows, procedures, and guidelines.
• Identify and implement process improvement initiatives.
• Monitor and report on the impact of process improvements.

Training Materials and Workshops:

• Develop training materials on QA, KM, and process management practices.
• Conduct training sessions and workshops for staff.

Collaboration and Support:

• Provide ongoing support and guidance to staff on QA, KM, and process management.
• Participate in cross-functional projects and initiatives to ensure alignment with organizational objectives.

Who We’re Looking For

Proven experience in quality assurance, knowledge management, and process management.

Familiarity with ITIL framework and best practices.

Technical Skills:

• Proficiency in QA tools and methodologies.
• Experience with knowledge management systems and tools.
• Strong understanding of process mapping and optimization techniques.

Analytical Skills:

• Strong analytical and problem-solving skills.
• Ability to analyze data and generate meaningful insights.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.

Organizational Skills:

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

IND123 #LI-FC1 #Hybrid