Global Product Support Engineer 3

Job Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

• Execute projects for product development/improvement, product quality, and customer support.
• Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems.
• Conduct design reviews with cross-functional teams (CFT) and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations.
• Generate and release installation, maintenance, and upgrade procedures for new and existing hardware.
• Involve in customer installation and training programs.

Other Job Responsibilities

• GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• Involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
• Lam Deposition, PECVD, Direct Metals, Gapfill equipment experience is preferred. 
• Travel is a requirement of this position and can take place at the factory or in the field and can include travel with short notice (24-hour turnaround) 25% - 30%

Minimum Qualifications

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Preferred Qualifications

Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.